Responsibilities
Essential Duties and Professional Responsibilities:
Manage PBX Agents.
Assure that all employees receive appropriate Departmental Orientation based on Hospital Policy. Complies with the Employee Code of Conduct.
Complete departmental employee’s performance evaluations.
Perform analytical reports as requested.
Assure all three shifts are covered for 24/7 coverage.
Perform managerial responsibilities of interviewing potential new hires and extending offers.
Communicate with courtesy when interacting with internal or external customers, in person on the telephone or via email.
Respect patient privacy and confidentiality.
Manage BSA Contact Center.
Manage and maintain departmental equipment and/or software.
Qualifications
Qualifications/Knowledge/Skills/Abilities:
2 – 3 years of supervisory experience preferred.
Communications experience or experience in a call center environment preferred.
3-5 year’s previous healthcare experience preferred
Demonstrates leadership and management skills in a healthcare environment.
Position requires fluency in English language to function in job environment appropriately.
Must exhibit desire to exemplify the BSA culture, including the BSA Mission, Vision and the BSA Way.
Good interpersonal and customer service skills.
Good organizational and follow-through skills.
Ability to multi-task constantly and tolerate interruptions.
Ability to give directions to others.
Ability to manage the department budget.
Demonstrates strong preventative tactics to manage any type on incident or situation that may arise.
Is well versed in HIPAA laws and keep patient documentation and information confidential.
Has ability to function in an occasionally hostile environment with patients/customers who are ill or hurt.
Possesses the ability to make decisions independently.
Possesses advanced computer skills including knowledge of Microsoft 365, in addition to being able to troubleshoot software/hardware issues.
Report
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