Buckeye Broadband Hiring for Supervisor, Network Operations Center Job at Northwood, OH Full Time

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

· Competitive Pay

· Comprehensive Health Benefits

· 401K Retirement Savings

· Paid Time Off

· Discounted Cable and Internet (Within Service Area)

· Career Development

· Wellness & Fitness Programs

· Community Involvement Opportunities

JOB SUMMARY:

The Supervisor, Network Operations Center is responsible for the overall day-to-day operations and performance of the Network Operations Center. The primary responsibility of the Supervisor, Network Operations Center is to ensure the continuous monitoring and maintenance of all Voice, Video, and Data networks. In addition, proper recording and reporting of all issues found are in alignment with the expectations of the relevant business units while analyzing and implementing policies, practices, and procedures that increase the operational efficiencies of the department and the networks it supports.

JOB REQUIREMENTS

Education and Experience

• High School Diploma / GED – Required
• Five (5) years of NOC or technical contact center experience to include providing direct customer technical support for high speed data and computing products. – Required
• Three (3) years of experience in a leadership role directly supervising or providing lead guidance of technically credentialed customer technical support personnel. – Required
• Associate level certification from Cisco, Juniper, etc. – Required
• Must be current or acquired/renewed within 6 months

AND

• Proven understanding of Service Provider data, voice, and video networks. – Required
• Solid understanding of Access Network technologies including DOCSIS, hybrid fiber-coax (HFC) plant architectures, node combining plans (NCPs), and RF theory. – Required
• Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree – Highly Preferred
• ITIL Certification – Highly Preferred
• Five (5) years’ experience providing executive management reports for Mean Time To Repair, Mean Time Between Failure, and network equipment trouble call correlation. – Preferred
• Working knowledge of EMS / SNMP monitoring of network devices – Preferred
• Proven understanding of TMN, FCAP, or ITIL principals – Preferred
• Experience capturing and creating performance-based metrics for monitoring and reporting individual performance, team performance, and network performance. – Preferred
• Working knowledge of Signal analysis, the frequency spectrum, and the use of spectrum analyzers – Preferred
• Working knowledge of fault management including DOCSIS diagnostic and troubleshooting procedures – Preferred
• Working knowledge of video and voice diagnostic and troubleshooting procedures – Preferred
• Experience with carrier-grade voice switching platforms and protocols – Preferred
• Experience in a 99.999% uptime carrier or large enterprise environment. – Preferred
• Experience with Scripting – (Shell, PERL, Python, EEM, Tcl,, OnePk, etc.) – Preferred
• Experience with legacy and IPTV video equipment, networks, and protocols – Preferred

Please apply directly: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=26881&company=cablesystem

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work Location: One location