Buena Vista University (BVU) has an opening for an IT Service Desk Manager. This position
is responsible for the end-user computing experience. This includes nurturing and developing a service-oriented mindset for
student workers, owning and overseeing technology supporting end-users, and ensuring successful rollout of technology projects and
products to students, faculty, staff, and campus guests. This position is also responsible for recruiting and training student
workers, actively participating in technology-related projects, and ongoing professional development.
The IT Service Desk Manager is responsible for the University’s Service Desk
(2Fix). Managerial and leadership responsibilities including hiring, training, scheduling, and managing a staff
of up to fifteen student workers. Technical responsibilities include planning, configuration, administration, and
maintenance of end-user facing tools and technologies. Overall responsibilities include but are not limited to:
Knowledge, Skills and Abilities:
Buena Vista University
Buena Vista University is located on the shores of beautiful Storm
Lake, a 3,200-acre natural lake located in Northwest Iowa. Since 1891, we have prepared students for lifelong success and blended liberal
arts with real-world applications. BVU expands access to a quality education by empowering the people who propel Iowa forward in order to
power rural vitality and personal prosperity. We foster an environment based on success both for our students and our employees, and we
strive to build and support a diverse community. BVU firmly stands behind our motto, Education for Service, and was recently awarded the
2020 Carnegie Community Engagement Classification.
In Storm Lake you will find impressive amenities perfect for families, students,
young professionals, and retirees alike. Residents and visitors enjoy an energetic downtown that is home to a variety of locally-owned
retail stores that complement several national chains. There is an array of shopping, dining, and professional services, as well as a
vibrant arts and multicultural environment. We are a diverse community in both population and opportunity. Most important, Storm Lake
residents enjoy a relatively low cost of living and a high quality of life. Learn more at BVU.edu/StormLake.
Please submit letter of application and current resume. Review of applications will begin immediately and will
continue until the position is filled.
Buena Vista University is an EOE/ADA/Smoke-Free Employer, and especially welcomes applications
from individuals who will contribute to any aspect of the university’s diversity.
This position is not eligible for an
employer-sponsored visa and all applicants must be currently authorized to work in the United States on a full-time basis.
background check will be conducted on the final candidate.
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