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Payment Operation Manager
San Jose
Regular
Corporate Function / Support
Job ID: A214964
Responsibilities
About Us Founded in 2012, ByteDance’s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us Creation is the core of ByteDance’s purpose. Our products are built to help imaginations thrive.
This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life
- a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That’s how we drive impact
- for ourselves, our company, and the users we serve.
Join us. About the Team Join our team on a mission to become the leading global payment platform, shaping the future of eCommerce payments through continuous innovation. We are aiming to to provide a seamless, secure, and user-friendly payment experience while enhancing the experiences of sellers, buyers, and creators.
Our focus on customer-centricity, eCommerce business growth, and regulatory compliance sets us apart. If you’re passionate about revolutionizing the world of payments, we invite you to be a part of our team and make a significant impact in the industry. Responsibilities
- Develop and refine payment operation roadmap and strategy, in collaboration with cross-functional teams such as business, BD, compliance, engineering, design, marketing, and data
- Support launches of new payment options and keeps improving the onboarding rate
- Identify the key issues of payment conversion improvement, and formulate relevant improvement strategies and drive product solution innovation, lead E2E Conversion rate, PSR,TCR optimization and business growth
- Contribute requirements and insight to developing and executing user growth strategies, including developing marketing campaigns, creating content and other value-adds, identifying new trends, and collaborating with XFN teams
- Define core metrics and setting goals on the number of active users, revenue, engagement metrics, or other key performance indicators that align with business
- Maintain knowledge of industry best practices, trends, and performance benchmark
- Foster strong relationships with business and partners to enhance collaboration
- Assist the team to implement structured workflow, guidelines and improve team efficiency
- Monitor and control all stages of the project life cycle and ensure that project targets are met within the project timeline
- Monitor and resolve ad-hoc issues by coordinating with internal and external stakeholders
Qualifications
Qualifications
- 7+ years of experience in operations or as a payment manager
- Good understanding of financial, Ecommerce,and payment industries
- Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, and quick-learner
- Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch
- Bachelor’s Degree or higher in a quantitative discipline such as Accounting or Finance
- Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at ***************@bytedance.com.
Job Information
The base salary range for this position in the selected city is $110222 – $241200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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