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Job Description
Good design and digital experiences solve problems and help brands and consumers thrive. But the best design and digital experiences push beyond the status quo to innovate and imagine a better world.
This is our uncompromising commitment, to help brands imagine that world, and move from the impossible to the possible, from the trendy to the sustainable, and from artifacts to experiences that create behavior change and business impact.
Joining the Department of Digital Experience means committing to a way of working that elevates collaboration, experimentation, and innovation—with humans always front and center—which leads to the kind of work that delights and inspires, and provokes real belief and behavior change. We are looking for a UX designer to join our team and help us take our work to the next level. This is a full-time position that we are looking to fill immediately.
JOB ROLES
• Contribute to deep, agile collaboration on integrated, cross-disciplinary teams to elevate user experience thinking, strategy, process, and design.
• Bring agile and human-centered design thinking and process methods to digital campaigns and projects, from concept to launch.
• Make strategic and tactical UX decisions related to design and usability as well as features and functions.
• Contribute user experience expertise and strategic thinking on digital strategy, digital transformation, digital products and experience design projects.
• Help the team plan and run onboarding, discovery, immersion, and innovation/design sprints and workshops with clients.
• Participate in defining user experience strategy, experience design requirements, and project scope for websites, web apps, intranets, and for all device and screen sizes.
• Conduct user experience audits, usability audits, heuristic audits, competitive analysis, and other website/digital product audits and assessments.
• Create low- to high-fidelity information architectures and designs throughout the design process, including sitemaps, wireframes, user flows, user stories, user journey maps, specs, annotations and other documentation to communicate the experience across a wide range of devices, interfaces, and scenarios.
• Create interactive product prototypes.
• Prepare and conduct user testing, and analyze user feedback and activity to ensure that digital products and experiences meet user needs and expectations across key usage scenarios.
• Provide consultation for the creation of high fidelity digital product designs.
• Explore and design innovative digital and user experience solutions that push beyond the status quo.
• Collaborate with development teams to understand constraints and ensure appropriate implementation of designs.
• Collaborate with other designers to improve the overall quality of digital products and experiences.
• Conduct UX research and analysis, develop actionable recommendations, and present findings to internal and external stakeholders and partners.
• Collaborate with, present to, and consult with clients through the building of strong relationships, listening and learning, providing strategic thought leadership, and facilitating effective decision-making.
• Identify industry and emerging trends and makes recommendations on innovative new products, features, and best practices.
• Advocate for UX best practices and thinking, and provide support on internal team education, presentations, and deck creation.
REQUIREMENTS OR QUALIFICATIONS
• 3+ years of experience as a UX Strategist, UX Designer, or similar role.
• A strong portfolio that demonstrates your experience, storytelling, and UX design skills.
• Demonstrated expertise in creating information architecture, wireframes, annotated mockups, and interactive prototypes for web-based applications or mobile apps.
• Experience in reviewing existing digital systems, digital products, and processes to identify UX issues and develop UX recommendations.
• Experience planning, designing, and facilitating user testing/sessions and client workshops, analyzing findings, and articulating results.
• Experience working directly with developers and creative personnel.
• Experience with modern design tools such as Figma.
• Strong understanding of web development and design related to HTML, CSS, JavaScript, and cross-device considerations.
• Familiarity with Agile design/development methodology.
• Familiarity with human-centered design.
• Familiarity with ADA and design-related compliance topics.
• Strong written and verbal communication skills with an ability to express complex technical concepts in business terms and maintain positive and effective work relations with those encountered in the course of employment.
• A clear passion and enthusiasm for learning and pursuing your expertise, constantly challenging the definition of what makes a good user experience.
• Bonus: experience or familiarity with tools such as Monday.com, Google Suite, Keynote, and Slack.
