Call Your Mother Deli Hiring for Marketing and Sales Manager Job at Washington, DC Full Time

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Park View, Capitol Hill, Bethesda, Georgetown, Pike & Rose, West End, Logan Circle, and weekly farmer’s markets throughout the DMV, and new shops on the way. We’re looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Marketing and Sales Manager

This role will be responsible for customer experience and catering sales, interacting directly with CYM guests, and supporting our shop teams to create the best overall guest experience. Your friendly and positive attitude, quick responses, and organized systems will ensure guests stay happy and generate even more brand love. This role includes taking the lead on customer service through email and social media and assisting guests with their catering orders. In addition, this role will drive the development of existing business and generate new leads and sales opportunities. We’re looking for a team player who will also assist our marketing team with campaigns, events, and community programs. This is a full-time, entry-level position that will report directly to our Chief Strategy Officer.

Company Core Values & Expectations:

• 
  Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• 
  Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• 
  Belonging – You will work as a team to make people feel welcome
• 
  Energy – You are active, proactive, and work hard to make things happen
• 
  Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Being yourself and making genuine relationships with other team members and guests

Your core responsibilities will be:

• Provide excellent customer service via email, phone, and social media
• Resolve customer service issues in a friendly and direct way; escalate any immediate issues
• Be knowledgeable of all menu items, CYM systems (Toast, R365, DoorDash, UberEats Catering Software), and business details to solve problems and ensure all our communication is accurate and up to date
• Guide guests through menu, offerings, and pricing; lead and assist with the planning of their menu and order; identify and facilitate special requests
• Coordinate catering order details with the shop teams and schedule catering pickups and deliveries when appropriate
• Prior to event dates for major holidays or special events, confirm all order details with the guests, shop teams, Commissary teams
• Work with CSO and Culinary team to create new menu items for holidays and special events that meet customer demands and drive new business
• Follow up on all catering inquiries/leads to secure future business
• Create opportunities to gain new business through proactive outreach
• Manage email lists and segmentation
• Manage online profiles including Google Business, Yelp, Facebook
• Conduct guest surveys and solicit feedback to grow and improve business
• Help execute marketing campaigns, including email marketing, social media, PR, etc

You’ll be a great addition to the CYM team if you:

• Have 1-2 years experience in a customer service role
• Have 1-2 years experience in social media marketing
• Have excellent written and verbal communication and interpersonal skills
• Are organized and like to build systems (you love inbox zero and email labels)
• Enjoy hospitality and serving others
• Take initiative and enjoy problem-solving
• Are pleasant in dealing with guests and team members, with the ability to perform in demanding situations
• Have high energy and stamina in a fast-paced environment; works calmly under pressure
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Have a sense of humor, positive attitude, and passion for food
• Can work flexible schedules and be present for a combination of weekdays, weekends, and holidays; you’ll work five days per week (hybrid in-person and remote) with two days off with a schedule driven by the needs of the business

Prior hospitality experience is not required. We believe that the best individuals come with varied backgrounds and experiences. We value work ethic, problem-solving skills, teamwork, and a positive attitude more than anything else. By demonstrating these qualities there is an opportunity to grow here!

You’ll love working at CYM because:

• Competitive base salary and the opportunity to grow in a fast-paced startup
• We have a friendly and fun work environment, with a welcoming and supportive team, and opportunities to grow
• A benefits package that includes health, dental, and vision insurance, and 401k, paid vacation, and paid parental leave
• Other staff benefits include, free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, team building activities, and more

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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