Capitol Technology University Hiring for Associate Registrar at Laurel, MD Full Time

Full-time, 12-month status, Exempt

DESCRIPTION: The Associate Registrar serves as the administrative official for transfer credits, VA certifications, conferrals and commencement and maintains the integrity and security of student records. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Finalize, enter and disseminate records of transfer credits
• Lead official transfer credit evaluations including collaborating with faculty to verify course equivalents, collaborating with admissions to provide accurate information to incoming students, entering approved transfer credits in the student’s official academic record, communicating transfer credit approvals, and documenting transfer credit decisions
• Lead activities which ensure the accuracy of academic records including, coordinating transfer of files from admissions to registration and records, review of newly matriculated student records, collaborating with faculty and advising to document and verify completion of degree requirements, complete official degree audit to support graduation application and certificate request process, processing and documenting degree program changes and minor declarations, documenting course substitutions, and prepare documentation to support degree conferral, implement a communication plan to students to support timely applications.
• Serve as primary VA Certifying Official. Maintain regular communication with students using VA benefits including a communication plan to support students using VA benefits in accessing benefits in a timely manner, complete certifications for VA benefit recipients, use VAOnce to perform duties, maintain knowledge on VA policies which impact student eligibility and institutional compliance, train team members to serve as backup, and prepare materials to meet reporting requirements
• Monitor continuing student’s eligibility to enroll including processing and monitoring doctoral Leave of Absence requests, monitoring student academic standing (probation, last warning, suspension) and notifying students of academic standing, monitoring conditionally and provisionally admitted students, and providing timely information about administrative holds.
• Support timely, accurate, and consistent communication with students including serving as the content manager for the Registration and Records on the student portal
• Assist with commencement including placement of regalia and diploma orders
• Strictly adhere to all academic policies in compliance with state/federal agencies as well as FERPA confidentiality regulations
• Provide superior service to students and stakeholders
• Work in a team environment to support the university’s mission and students
• Special projects as assigned

REQUIRED QUALIFICATIONS:

• Minimum 5 years of front-facing customer service experience with a high school diploma/GED or a minimum 2 years of front-facing customer service experience with a bachelor’s degree
• Excellent analytical, written and oral communication skills
• Superior attention to detail
• Computer literacy
• Thorough, organized and detail-oriented approach to work

REQUIRED SKILLS AND ABILITIES:

• Competence in working effectively in a collegiate setting with campus community
• Time management, customer service, and problem-solving skills
• Capacity for prioritizing multiple long- and short-term projects simultaneously while meeting all deadlines
• Ability to take initiative, manage own work and make decisions independently
• Interpersonal and relationship-building skills for collaborating with a variety of personalities across multiple departments
• Goal-oriented and persistent completion of all assigned tasks
• Positive attitude and flexibility to adapt to change

PREFERRED SKILLS AND ABILITIES:

• Experience with the evaluation and/or processing of transfer credit

• Experience using Jenzabar
• Experience working with military veterans