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Body Shop Manager
Car Chemistry was voted Venice’s #1 Auto Repair Shop. We strive to raise the bar in the auto body repair, and we are looking for professional and courteous individuals who want to join our team in pursuing excellence. We are seeking candidates who are diligent, motivated, energetic, have a positive attitude, enjoy working with customers and who get excited leading a team to help them accomplish their goals.
Objective:
Provide overall leadership and direction of the collision center. Primarily responsible for the achievement of the organization’s financial growth, profitability and business objectives.
Reporting Relationships:
1. Reports to Owner
2. Provides leadership to all body shop personnel
3. Provides management to those filling primary sales, customer service, production and administrative positions
Responsibilities:
1. Establish long-term and short-term goals to ensure business direction is met.
2. Manage production goals and set team direction to maximize sales and profitability targets.
3. Establish estimating and sales targets sufficient to meet business objectives
4. Communicate performance objectives to all personnel
5. Identify, establish and monitor financial performance goals for the business and individual departments including sales growth, the gross profit on labor, parts, paint & materials, and sublet, overhead expense management, and the management of receivables, inventories, and fixed assets
6. Set standards and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction, promotional efforts, and employee satisfaction and retention
7. Manage the recruitment and retention of personnel as needed to achieve objectives and maintain the long-term health of the business. Ensure the right talent is in place and regularly look for upgrade opportunities.
8. Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
9. Model and hold team accountable for outstanding customer service.
10. Evaluate employees routinely, including annual performance reviews, to assist all employees in working to their individual potentials.
11. Manage the primary relationships with outside entities including insurers, vendors, major customers, and the community.
12. Proactively manage the customer service and quality assurance levels of the business and take action before small problems become large ones.
13. Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity.
Skill Criteria:
1. Leadership and management skills
2. Strong interpersonal skills
3. Thorough understanding of the collision repair business
4. Fundamental knowledge of business finance
5. Experience with CCC ONE Estimating Software a plus
Measurement Criteria:
1. Sales Growth
2. Overall Gross Profit $ & %
3. Net Profit $ and %
4. Accounts Receivables Aging
5. Employee Retention
6. Quality Assurance and Social Media metrics
Job Type: Full-time
Pay: $80,000.00 – $120,000.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
Experience:
- Auto body repair: 8 years (Required)
Work Location: One location
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