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Healthcare

CareDx Hiring For Patient Care Manager III/IV – Carolinas (Remote) at Nashville, TN  Full Time

Job Discription

Position:
Patient Care Manager III/IV – Carolinas (Remote)
Location: Nashville, TN
Job Id:
1066
# of Openings:
1
Headquartered in Brisbane, Calif., CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
Patient Care Manager III/IV – Carolinas (NC, SC, TN) (Remote)
As a Patient Care Manager III/IV (PCM III/IV) at CareDx you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. The Patient Care Manager will manage and nurture the relationships with named accounts within a geographic region. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver so that our customers will develop trust and confidence in CareDx. As a PCM III/IV you will be responsible for addressing non-routine customer questions; for identifying and assisting with the implementation of improvements in efficiency and service quality; and for providing peers with additional analytic information that will help CareDx achieve our goals. Our customers include physicians, nurses, clinical laboratory personnel, other clinicians, patients and family, payers, CareDx field personnel, management, laboratory, and partners. You will be an integral part of our commercial team and be responsible for the day to day support as the lifeline to our transplant centers and patients. Working alongside our sales force, you’ll have the opportunity to be a part of a winning team and make a real impact on patient care.
Responsibilities:
  • Be a “jack/jane of all trades” and possess a wealth of cross functional knowledge including operational, clinical, and reimbursement
  • Responsible for management of patients in various areas of care, including but not limited to AlloMap and AlloSure testing
  • Contact patients directly to schedule blood draw logistics (40-50%)
  • Become an extension of the transplant center staff in coordination of patient care. Follow up with transplant staff when requests for patient testing are incomplete.
  • Facilitate training’s on post-transplant care, patient care and protocols for internal teams
  • Educate patients about long term transplant requirements and care
  • Work with transplant center staff to steam line workflows and seamless integrate into their process
  • Liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions
  • Ensure site wide protocol adherence from ordering to specimen handling
  • Act as the main point of contact for any and all matters specific to your customers
  • Collaborate with our sales team to achieve sales quotas and grow our business
  • Responsible for delivering on outbound campaigns highlighting new products, services, and features
  • Handling and resolving common requests, including (but not limited to) customer supply order entry, results and reporting, reimbursement questions, and technical questions in an accurate, timely manner
  • Work with patients to coordinate blood draw logistics and ensure Standing Order compliance.
  • Identify on-going service problems through trend analysis and proactively propose long-term solutions for root issues
  • Field travel to key accounts and present business reviews, process training or product updates (25-30%)
  • Lead responsibility for projects as needed
  • Assisting Senior Management and other CareDx Teams with special data analysis and report requests
  • Lead for identifying opportunities for operational efficiency and effectiveness improvements, working with management to gain peer input, and assisting with implementation
  • Lead for conducting phone follow up with customers regarding test requisition information clarification
  • Coordinating with the laboratory staff and other members of the team to expedite timely processing of samples and customer inquiries
  • Maintaining compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
Qualifications
  • PCM III – BS or BA with 1-3 years of transplant experience required
  • PCM IV -BS or BA Degree required with nursing or transplant coordinator certification and 2-4 years’ experience in health environment
  • Knowledge of medical or clinical diagnostics industry operations
  • High level of energy and work ethic
  • Results oriented with strong analytical capabilities
  • Ability to thrive both independently and in a team environment
  • Proven track record of performance in a fast-paced environment and organizational skills to manage priorities and meet deadlines
  • Proficiency in reporting and data analytic tools like Excel, Salesforce.com
  • Strong verbal and written communication skills, professionalism, attention to detail, courtesy, flexibility, and the ability to work independently to achieve desired results
  • Bilingual: Excellent Spanish written and verbal communication skills preferred
  • Skilled in Microsoft Office applications
  • Excellent problem-solving skills, detail oriented with focus on quality and accuracy
  • Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
  • Proven experience of managing customer expectations and product development updates
  • Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment
  • PCM III/IV’s are part of a geographic territory, and also a nationwide team of PCM’s. Please note that PCM’s may be called on to support other territories depending on workload
Travel:
  • This role typically requires about 25-30% travel, dependent upon territory
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

  • Competitive base salary and incentive compensation
  • Health and welfare benefits including a gym reimbursement program
  • 401(k) savings plan match
  • Employee Stock Purchase Plan
  • Pre-tax commuter benefits
  • And more!
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participate in E-Verify program.
******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
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  • Job Title: CareDx Hiring For Patient Care Manager III/IV – Carolinas (Remote) at Nashville, TN 
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