Carenet Healthcare Services Hiring for Senior Desktop Support Technician at San Antonio, TX Full Time

Carenet Healthcare Services is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs the may face.

The Lead Desktop Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This position will also oversee the Desktop Support Technician. The Lead Desktop Support Technician will lead development efforts by providing technical oversight, align teams to meet project objectives, and organize/prioritize work for technicians.

Some of what you will do:

• Providing technical support to primary office site, remote offices and home office/remote workers.
• Field incoming requests from end users via both telephone and e-mail in a courteous manner.
• Build rapport and elicit problem details from Carenet internal customers
• Install, configure, and manage Windows 10, Windows 11, Mac OS workstations/Laptops.
• Install, configure or troubleshoot applications on workstations
• Install, configure or trouble shoot printers
• Assist users on the use of VPN and associated security devices as well as troubleshoot end user issues related to these for work at home users.
• Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Research, evaluate, and recommend new hardware and software to support end user computing needs.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Install and maintain anti-virus software with in house automated tools
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Develop and maintain proficiency in the use of company-wide standard software
• Ensure the compliance to enterprise security policy.
• Provide on-call support for a 24×7 operations and be able to work any shift.
• Participate in leading team projects as requested.
• Will need to organize and prioritize work
• Provide technical support and leadership to team members
• Provide technical oversight on projects
• Resolve defects and roadblocks for the team
• Identify continuous improvement opportunities
• Develop, mentor, and groom technicians
• Assists IT personnel in identifying the root cause of production defects
• Tracks and enters their time weekly into Carenet’s Time Entry/Project Planning system

Some of what you will have done:

• Bachelor’s degree in Information Systems or Computer Science from a four-year college or university with at least two years of experience developing applications using .Net technology; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Experience preferred in the areas of software development, web application architecture, service-oriented architecture, and network architecture.
• Ideally, this candidate will have experience in full-stack development as they will interact with all tiers of the system to develop solutions.
• Any industry applicable certification (A+, MCP, etc.) would also help distinguish candidates.

At Carenet Healthcare Services, our teams have the wonderful responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it’s finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank – we are able to guide them to the right resources at the right time.

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Antonio, TX 78230: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Work Location: One location