CareOregon Hiring For Behavioral Health Outcomes Specialist at Portland, OR  Full Time

To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon’s standard accommodation process.

Position Title: Behavioral Health Outcomes Specialist

Department: Behavioral Health

Title of Manager: Title of Manager: Behavioral Health Operations and Quality Manager

Supervises: Supervises: Non-supervisory position

Exemption Status: Exempt

General Statement of Duties

This position is responsible for conceptualizing, recommending, and developing new Behavioral Health Outcomes Based Care ventures in multiple CCO regions. Additionally, this position guides implementation and maintenance of plans and procedures through technical assistance, coaching, and training to Behavioral Health plan employees and network providers in areas related to the Outcomes Based Care across multiple CareOregon regions. This position leads projects and facilitates collaborative meetings, providing support on-site to network leadership and care teams related to outcomes based care in order to improve Triple Aim outcomes in Behavioral Health services. This requires a high degree of collaboration and influence with multiple external agencies and coordination with external clinical and operational leadership.

Essential Position Functions

• Research approaches to outcomes based care and market practices; oversee the development of an outcomes based care project plan and resulting outcomes based care projects for multiple CCO regions.
• Oversee and manage a variety of projects relating to implementing outcomes based care in behavioral health networks, including documentation of project goals, monitoring progress and quality of outcomes, and ensuring delivery of results.
• Monitor and regularly communicate project status to ensure progress toward completion and within agreed upon timelines, budget, etc.
• Serve as primary liaison with web-based outcomes application vendor(s) for outcomes initiative and facilitate and/or coordinate analysis of clinical measurement tools.
• Provide on-going on-site support to clinical and operational leadership teams and staff of in-network providers in the areas of Behavioral Health outcomes based care.
• Assist in the development and support of local outcomes based care resources to enhance service delivery in multiple CCO regions through a train-the-trainer program.
• Support network providers through outcomes based care projects; train clinic leadership teams to provide these services to their staff.
• Assist providers in planning and reporting to receive payment for outcomes based care implementation and reporting.
• Collaborate with internal and external partners to help ensure effective coordination of development and planning efforts between multiple external community agencies and internal departments.
• Participate in creating and implementing evaluation tools for key process and outcome measures.
• Apply appropriate improvement tools and technology essential to meeting project goals and communicate with other departments as needed.

Knowledge, Skills, and Abilities Required

• Thorough and applied knowledge and experience in areas related to behavioral health outcomes based care
• Applied knowledge and experience in clinic operations and charting systems (e.g. EHR)
• Applied knowledge and experience with quality improvement tools and techniques in health care or related setting including quality measurement and improvement methods
• Ability to influence and effectively coach clinical and operational leadership and clinical teams of community groups that have distinct charters, missions, and goals
• Effective skills in managing team/group, organization dynamics, and consensus building
• Ability to operate with a high level of independence and autonomy and play a critical role in developing program goals, strategies, and policies
• Ability to gain cooperation and support through discussion and persuasion
• Ability to effectively analyze program goals and objectives to determine improved outcomes and take appropriate action; identify program deficiencies or delivery problems, and develop corrective action strategies in support of goals
• Ability to provide functional and technical supervision and input both inside and outside the organization to meet program goals, objectives, and outcomes
• Ability to represent the organization in public and private meetings and other gatherings related to areas of specialty
• Advanced computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Power Point, Access, Visio and internet browsers/search functions

• Demonstrated strength in the areas of critical analysis, quantitative reasoning, and creative problem-solving skill
• Excellent organizational skills and the ability to manage multiple tasks from multiple sources.
• Communicate effectively verbally and in writing, including report writing and minute recording
• Work independently and make decisions appropriate to the situation in a complex and rapidly changing environment
• Work in a community (internal and external) with diverse individuals and groups to maintain cooperative and productive working relationships with department management team, internal and external customers
• Demonstrate professional behavior and appropriate work ethic and excellent customer service.
• Ability to learn and apply continuous improvement concepts
• May be required to adjust work schedule as needed

Lifting/Carrying up to 10 Pounds Pushing/Pulling up to 0 Pounds Pinching/Retrieving Small Objects Crouching/Crawling Reaching Climbing Stairs Repetitive Finger/Wrist/Elbow/ Shoulder/Neck Movement

1-3 hours/day 1-3 hours/day 0 hours/day 0 hours/day 0 hours/day 1-3 hours/day More than 6 hours/day

Standing Walking Sitting Bending Seeing Reading Hearing Speaking Clearly

1-3 hours/day 1-3 hours/day 0 hours/day 0 hours/day More than 6 hours/day More than 6 hours/day More than 6 hours/day More than 6 hours/day

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Required:

• Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)
• Minimum 5 years’ related experience, including 2 years in behavioral health outcomes based care

Preferred:

• 1 year coaching/practice facilitation experience
• Project management experience
• Related experience in the Medicaid environment

Working Conditions

• Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

Inside/office Clinics/health facilities Member homes

Other:

• Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.
• Equipment: General office equipment and/or mobile technology
• Hazards: n/a

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.