About Carvana
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video.
About the team and position
Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.
We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
Market Operations Managers (also known as MOMs) at Carvana play a dynamic role. They need to be great communicators, brand ambassadors, and possess the know-how to get the job done. Leadership skills are critical, as MOMs provide vision for a team of extremely talented people, ranging anywhere from Lot Attendants to Team Leads, and are responsible for developing their teams into highly organized units. Not unlike your traditional mom, they consistently strive to see others succeed and grow, which they influence through their big picture thinking, and excellent communication and collaboration skills.
What you’ll be Doing
MOMs wear a lot of hats. They oversee logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, mentoring and training programs. Responsibilities include but are not limited to:
Employee development is an essential part of this role.
What you should have
It would be great if you also had
What we’ll offer in return
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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