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We are looking for a Help Desk Techinician to work with our team in resolving computer problems. The ideal candidate will understand the importance of keeping our employees happy and have strong analytical, technical and communication skills. Responsibilities include providing technical support, rescue/recovery and installation as well as problem diagnosis, troubleshooting and repair.
Responsibilities:
- Assist internal staff via chat, email and phone with computer issues.
- Identify and troubleshoot problems.
- Identify and report trends in technical trouble calls.
- Use forums to communicate with other IT team members.
- Create diagrams of computer systems.
- Identify and report possible security breaches.
- Set up and maintain all PCs and workstations.
- Recover lost data or passwords.
Job Type: Full-time
Pay: From $43,608.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Cassopolis, MI: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
