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Reservations Manager
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Create standard operating procedures for reservationists’ phone script and reservation related forms.
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Hire and schedule reservationists to ensure proper telephone coverage at all times.
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Hire and schedule hosts to ensure proper door coverage for all venues.
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Delegate and supervise responsibilities and goals for reservationists.
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Ongoing training to maintain quality and further develop the skills and knowledge of reservationists.
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To maintain an average score of an 88 on secret shopper reviews in the areas of reservations and hosts.
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Daily and weekly review of reservations to check on VIPs, regulars, and anyone of importance.
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Build and maintain relationships with guests to foster a sense of ownership that will keep them returning and building our business.
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Update OpenTable schedules with holidays, closures and special events.
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Prepare holiday and special date reservations guarantees.
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Create and maintain relationships with concierges.
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Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.
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Follows and ensures compliance of all CHG policies and standard operating procedures as outlined in the Employee Handbook.
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Acts as an ambassador to CHG Culture.
THE COMPANY
Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two decades building CHG into one of the country’s most successful restaurant management companies. Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency specializing in the creation of high level, turnkey experiences for brands across the entertainment, fashion and lifestyle industries.
In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent 30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta, the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.
INDFOH
