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Posted
06-Sep-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Project Management
Location(s)
Redmond – Washington – United States of America, Seattle – Washington – United States of America
JOB SUMMARY
Responsible for managing day-to-day client service activities for the Puget Sound smart campus. In partnership with senior management, the Ops Manager will build and lead strategic workstreams aligned with the team vision and deliverables. Execute Smart Campus operations and OT networking programs by collaborating closely with Sustainability, Innovation, Digital Security, Business Operations, Communications, Facilities Management, Finance, Human Resources, Marketing, Vendor Partners, and Client Business Groups. This position is on-site with the client.
ESSENTIAL DUTIES AND RESPONSIBILITIES
With leadership, act as the business partner for efficient and strategic operations of the Smart Campus digital operations team through continuous review and improvement of processes; escalate to and work with leadership to resolve conflicting priorities, set SMART goals for direct reports that are linked to the strategic objectives of the organization and leadership; handle day-to-day issues as they arise. Act as liaison between operations and leadership and client.
Responsible for people leadership for direct reports: developing personnel and professional roadmaps, motivating and leading personnel, setting performance expectations, and identifying and addressing development opportunities. Develop strategic, account-aligned, SMART goals and development goals for self and direct reports. Create conference mapping of training and education with personnel and tools. Build employee engagement through events, activities, all-hands.
Responsible for managing operational changes due to client project(s) including security compliance, OT networking changes, sustainability, new smart sensors and smart building devices, ongoing maintenance work, renovations, client relocations, and new construction projects. Work with construction and project management team(s) and represent line of business for the duration of project timelines for execution and handoff. Assist with facility needs including BMS and controls maintenance, hardware and software upgrade planning, or building access where needed.
Partner with business operations, division finance, and corporate finance to support local and/or multiple offices in accounting and finance activities including payables, revenue transactions, forecasting and budgeting. Responsible for GL and PO oversight.
Responsible for managing team and activities related to operations including vendor relationship management and procurement processes, special events, philanthropy, and business continuity plans. Partner with Communication teams and Business Operations teams to campaign and implement initiatives related to these areas. Partner with Marketing and Business Operations to story tell service delivery.
Responsible for managing a wide range of employment activities including recruitment, selection, onboarding/new hire orientation, training, performance management and terminations. Partners with Human Resources. Provides guidance and advice to supervisors within span of control regarding employee performance and development.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Lead by example and model behaviors consistent with the company’s values and team expectations. Recommend and execute on recruitment, selection, promotion, advancement, corrective action and termination. Plan, monitor, approve appropriate staffing levels and utilization of labor, including overtime.
#INDSJ
QUALIFICATIONS
To perform this job successfully, an individual must be able to balance and perform each essential duty in an organized and timely manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
- Bachelor’s degree (BA/BS) required.
- Minimum of 7 years of related experience including 4 years of management experience or equivalent combination of education and experience. Related experience includes:
- Building automation or system integration
- Controls engineering
- System network engineering
- Data architecture
- Construction or infrastructure engineering
- Electrical engineering
- Other engineering
- Project management
- Experience managing building automation operations in a customer-focused service firm with multi-location structure preferred.
- Knowledge of real estate terminology preferred.
CERTIFICATES and/or LICENSES
None
PROJECT MANAGEMENT SKILLS
Excellent written and verbal communication skills. Requires strong organizational and information management skills. Ability to provide efficient, timely, reliable, and courteous project updates to internal and external stakeholders. Ability to effectively present data. Ability to respond effectively to sensitive issues.
REASONING and DECISION-MAKING
Requires quantitative and qualitative analytical skills with attention to detail. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Ability to make decisions in ambiguous or rapidly changing environments.
FINANCIAL KNOWLEDGE
Require intermediate knowledge of financial/accounting terms and principles. Ability to calculate percentages, discounts, commissions, and similar quantitative assessments. May conduct basic financial analysis and accounting.
OTHER SKILLS, CHARACTERISTICS, and/or ABILITIES
High level of proficiency in Microsoft Office suite. Intermediate competency in systems engineering, controls engineering, electrical design, building automation systems and software, AI/ML analytics, and construction project management.
High level of collaboration and team leadership.
DEGREE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department and/or project deadlines. Errors in judgment may cause negative impact to client service, partnerships, vendor relations, and/or internal teams.
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
