CBTS Hiring For Entry Level Network Operations Center Analyst (noc Analyst) (ccna) at Blue Ash, OH, United States Full Time

Job Description

NO C2C /NO Sponsorship /Direct Hire/ONSITE/ 100% Medical and Dental PaidCBTS is searching for an entry Level Network Operations Center Analyst to provide critical support and maintenance to our cloud, colocation, and telecom customers. As the first line support for enterprise level customers, our NOC Engineers troubleshoot a variety of advanced issues and assess and escalate tickets to vendors and inside engineering staffNOC AnalystWe are looking for an entry level NOC analyst to join our team at Network Operations Center located in Blue Ash, OH. If you are ready for the rewards, challenges and responsibilities that come with working in a high-energy, fast-paced environment, then read on!The ideal candidate will have a minimum of one (1) year of data center or router Firewall configuration experience, preferably with a Bachelor’s degree in a related field. Vendor certifications (Network+ or CCNA) and/or experience may be considered as an alternative to the degree. This position is on-site at our Blue Ash location and cannot be done remotely. On-Call – Yes. There will be a staggered shift to cover 7AM-11PMResponsibilities:

• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization.
• Undertake data network fault investigations in network environments using information from multiple sources.
• Secure network systems by establishing and enforcing policies, defining and monitoring access
• To handle activation/installation/upgrade calls
• Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation.
• Coordinate with vendors and update customer regarding network maintenances.
• Speak to customers via email and phone for requirements capture/update. Proper update notes to customer within given timeline.
• Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the SLAs in-place and internal policies.
• Coordinate with vendor Service Managers proactively to maintain the network stability.
• The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks.
• SolarWinds: Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s).
• To prepare s daily / monthly / quarterly and otherwise as required.
• Monitor video circuits on Nimbra Vision monitoring tool

Requirements:

• Basic Hands-on configuring and troubleshooting experience on routers, switches / firewalls / multiplexer/ networking devices
• A solid understanding of the OSI or TCP/IP model
• A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired
• Excellent cross-team collaboration, technical skills, and clear communications are required
• Experience / knowledge on tools like SolarWinds, WhatsUp Gold etc.
• Good knowledge on SolarWinds tools NPM, NCM and NPM is a plus
• Flexibility to work on 24*7 environment
• Network+ or CCNA certifications are highly preferred

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.Job Type: Full-timePay: $55,000.00 – $65,000.00 per yearBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Blue Ash, OH 45242: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you require C2C or Sponsorship Now or in the Future?

Experience:

• Network Monitoring: 1 year (Required)
• Firewall, Router and Switch configuration: 1 year (Required)

License/Certification:

• Network + or CCNA (Preferred)

Work Location: One location