Job Title: Account ManagerDepartment: Client Services
Reports to: Sr. Account ManagerAbout Us: CCG is Utah’s tastemaker when it comes to workplace interiors. We create innovative spaces where people can do their best work—the kind of places you walk in to and say, “Wow!” Our clients choose us because of our distinct expertise in workplace strategy, our creative design teams, and our second-to-none customer service—and, we are Utah’s exclusive Haworth furniture dealer. Ultimately our role is to understand our clients’ cultures and create environments where those cultures can thrive and grow. Our company is woman-owned and backed by private equity capital. We are in hyper-growth mode and we are always actively looking to add “A Players” to our carefully-selected team.Position Overview: Do others describe you as “customer-centric,” “detail-oriented,” and a “people person?” CCG is hiring for a newly created position—Account Manager. The Account Manager (aka Client Success Manager) will arguably be one of the most exciting and challenging roles at CCG. It is a high-visibility role with a two-fold responsibility: 1) serve and support the sales team in developing and winning new customers as a member of the “pitch team” and 2) to ensure that every step of a customer job is executed in a way that consistently exceeds expectations. Once a sale is won, the account manager becomes the client-facing voice and face of CCG. The Account Manager choreographs all efforts between the customer and internal teams including design/workplace strategy, project management, site experience, installation teams, as well as external vendors.The Account Manager is responsible for coordinating all aspects of a customer project including managing customer communications, design approvals and changes, order processing, scheduling, and contributing to maximizing profit margins. A rockstar Account Manager is a people person, maniacally detail-oriented, a team leader (not just a player), excellent at crisis management, and sees an opportunity and acts confidently in conflict resolution. The successful Account Manager is a polished professional who communicates clearly in speech and in writing. The Account Manager’s attitude is the “buck-stops-with-me” and always seeks to creatively problem solve. Ultimate success in this role means that both CCG teammates and customers perceive the Account Manager as highly-organized, completely reliable, always aware of the job status, transparent and honest, and ultimately someone who everyone can trust to make things happen.The Ideal Candidate is/has: 5-10+ years of complex project management experience An innate customer service-centric attitude and demeanor Proven ability to juggle multiple client accounts simultaneously, while maintaining uncompromising attention to detail Excellent at time management Described by others as someone they would like to work with Experience in the commercial furniture industry is a definite plus A personal interest in and affinity for interior/architectural design (you should love our industry as we do) A polished ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with MS Office (particularly MS Excel and Powerpoint) BA/BS degree in Business Administration, Sales or relevant field is a plusKey Responsibilities:
Job Type: Full-timePay: $55,000.00 – $75,000.00 per yearBenefits:
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