Centerstone Inn Hiring for Chat/Text Crisis Specialist Job at Los Angeles, CA Full Time

Our company is looking for a Crisis Response Specialist to help our customers to cope with disruptive situations and events. You will be responsible for delivering the right help at the right time. You will research problems, determine appropriate solutions and coordinate our responses. The Crisis Response Specialist should have excellent troubleshooting skills, as you’ll analyze different situations and recommend the best way to respond. As a Crisis Response Specialist, you should be able to demonstrate excellent communication skills to communicate with customers in times of need.

Responsibilities:

• Respond to emergencies within the organization and in public.
• Manage critical and sensitive incidents as they occur.
• Evaluate the situation and implement a plan of action.
• Assess, evaluate and prepare for all potential risks.
• Maintain constant communication with relevant stakeholders (e.g. management, clients, other experts etc.).
• Track, coordinate and collect all data that is related to the incident.
• Manage media relations and crisis communications.
• Create a concise summary of the event and provide key information to senior management.
• Coordinate with internal teams (e.g. public relations, operations etc.) and external parties (e.g. law enforcement, suppliers etc.).

Job Types: Full-time, Part-time, Internship

Pay: $44,724.00 – $45,622.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location