Cervion Systems Hiring for Customer Success Territory Manager | Restaurant POS (PA Region) Job at Wayne, PA Full Time

OVERVIEW

We are looking for a Customer Success Territory Manager to join our team in the Philadelphia Metropolitan Region. This role’s primary focus is to be a trusted advisor to our customers, build strong partnerships, and promote the use of our products/solutions. You should be passionate about helping restaurant owners succeed and ensuring their happiness. If you are goal-driven and want to get into the weeds with our customers by understanding their needs and helping them, we’d love to meet you!

ESSENTIAL FUNCTIONS OF THE POSITION:

Responsibilities:

• Develop strong partnerships with current clients in assigned territory, ensuring retention and happiness
• Identify customer needs and objectives to help them achieve their business goals
• Meet with customers to address concerns and provide solutions
• Be the liaison between our customers, sales, and support to ensure exceptional customer service
• Discover new sales opportunities by developing effective sales and marketing strategies
• Present products and services to prospective customers
• Participate in industry or promotional events (e.g., trade shows)
• Prepare and submit reports to Sales Director
• Analyze data for continuous sales strategy improvement

Qualifications:

• Proven experience in account management, sales, customer success, or other customer-facing roles focused on retaining and/or increasing revenue
• Proven track record of strengthening relationships and increasing sales and revenue; field sales experience preferred
• Experience managing a pipeline to meet performance KPIs
• Excellent verbal and written communication and presentation skills
• Proficient at problem-solving; the ability to understand, articulate, structure, and solve client needs
• Proficient in MS Office; familiarity with Salesforce and NetSuite a plus
• Self-motivated, organized, detail-oriented, and problem-solving aptitude
• Experience in restaurants preferred, but not required

This position is based in our Wayne, PA office with customer visits and field sales. We offer a competitive compensation package that includes base salary, commission earnings, medical benefits, life insurance, 401K, and paid time off. The compensation varies based on applicant experience.

About Cervion Systems:

Founded in 1996, we are an established, industry-recognized, award-winning Point of Sale Solution Provider with offices located in Phoenix, AZ, Plantation, FL, Tarrytown, NY, and Wayne, PA. We provide POS Systems and extended technology solutions to restaurants.

Job Type: Full-time

Pay: $60,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Weekly day range:

• Monday to Friday

Application Question(s):

• Tell us why you think you would be a good fit for this role:

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant management: 1 year (Required)
• B2B sales: 1 year (Preferred)
• POS: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: Hybrid remote in Wayne, PA 19087