Job Description

The Associate Director of Hotel Operations and Homelessness Prevention Initiatives is responsible for the efficient operation of CHT’s Hotel portfolio promoting a clean, safe, and positive environment for staff and guests. This individual is also responsible for various special initiatives that may be assigned in collaboration with staff and partner agencies with a strong focus on homelessness prevention initiatives.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Staff Supervision: Cultivate a high performing team by providing a positive work environment that promotes professional growth and excellence among team members including the following specific duties:

• Participate in the staff planning and hiring process for all motel staff following
• Coordinate staff scheduling to ensure proper coverage of daily activities, review and process timesheets and time off requests according to CHT policies and procedures
• Provide supervision and oversight of assigned staff including initial and ongoing training, direction, support and real-time feedback in a positive and professional manner
• Perform annual reviews and any performance deficiencies in a timely manner consulting with the Director, CAO and/or HR Manager as applicable

Hotel Operations: Responsible for efficient operation of all aspects of CHT’s hotels including but not limited to:

• Development of accurate and complete property budgets in collaboration with the Associate Director of Asset Management and accounting staff
• Procurement and oversight of cleaning, janitorial and maintenance needs for assigned properties including coordination with CHT maintenance team, asset management and external contractors as needed
• Coordinate with guest service providers including CHT’s Resident Services team and third party agencies as applicable
• Create, communicate, implement and/or maintain house rules and protocols to be followed by staff and guests, and confirm ongoing enforcement
• Coordinate with representatives from state and local agencies including law enforcement as applicable regarding guest needs and challenges as applicable using utmost confidentiality, tact and discretion
• Negotiate rate contracts and identify funding opportunities as applicable
• Data collection and preparation as needed

Department Administration and Special Initiatives:

• Develop and maintain relationships with community partners to create and expand housing options for people experiencing homelessness and other vulnerable community members as assigned
• Represent CHT in local and statewide coalitions and initiatives directed at housing people experiencing homelessness and other vulnerable community members as assigned
• Lead budget creation and management for all Resident Services programs with the Director and program managers and in consultation with the accounting department
• Carry out projects, special initiatives and related activities as assigned by the Director in alignment with CHT’s Strategic Plan
• Explore new funding opportunities, applying for grant funding when applicable
• Other projects and duties as assigned

Qualifications:

• Highly skilled in the creation, implementation, and/or management of programs and/or services in a social service, affordable housing, or other nonprofit or related business setting. This may be demonstrated by 5+ years of professional experience in a related field, or an equivalent combination of education and experience may be considered
• 1 to 3 years of supervisory experience required
• Experience writing and administering grant proposals and awards is strongly preferred
• Knowledge of fair housing and privacy rules preferred
• Positive attitude and strong work ethic required
• Reliable transportation and some night and weekend hours required
• Ability to pass a criminal background check required

Competencies:

• Excellent oral and written communication, professionalism, verbal de-escalation, conflict resolution, confidentiality, analytical, organizational, time-management and creative problem solving skills
• Strong budget, financial management, computer and technology skills, and aptitude for quickly learning new applications
• Strong interpersonal, active listening, empathy, motivational, coaching, training and supervisory skills and ability to cultivate a collaborative team.
• Ability to exercise sound judgment in high stress situations and initiative in solving problems.
• Ability to relate to internal and external parties in a professional manner.

Physical and Mental abilities: The Associate Director of Hotel Operations and Homelessness Prevention Initiatives must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk and significant travel to property sites. There may be prolonged periods of computer work and vehicle travel. While performing the essential duties of this job the Associate Director of Hotel Operations and Homelessness Prevention Initiatives will have to use eyes, hands and fingers, walk, stand, reach, or lift up to 25 pounds.
Work Atmosphere:
Champlain Housing Trust is a non-profit, member-based organization. The work entails significant self-motivation. Occasional travel to meetings and seminars may be required.
Employer Rights and Disclaimers:
This job description is not a contract for employment. It is a list of duties and expectations. However, it should not be considered a complete list of expected duties. Duties may be added, dropped, or changed at any time.
The job qualifications may change at any time. Champlain Housing Trust may add, drop, or change any qualifications for the position in order to fit changes in the organization. This job description should not be interpreted as a complete list of job qualifications.
This document does not extend an offer for permanent or continuous employment. Champlain Housing Trust is an at-will employer.