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Job Description
Account Services Specialist
Overview of Position
This position serves customers by providing response to inquiries and resolving product or service issues. Communicates with internal and external customers to analyze, inform, and see requests to timely resolution. Develop and grows customer relationships
What will be my duties and responsibilities in this job?
- Manage and maintenance of high-profile customers
- Communicate: proactive, professional, timely response to customer inquires
- Analyze inquiry or issue, communicate, document to timely resolution
- Provide technical instructions or feedback adjusting the information detailed/or high-level dependent on requester
- Provide training to customers on best utilization of available tools, best practices, products
- Perform trend analysis across tickets (inquires) and clients and provide regular reporting
- Collaborate with team members to share best practices and provide assistance
What are the requirements needed for this position?
- 2-4 years of customer management support
- 1+ years of Revenue Cycle experience
- Minimum of High School diploma or equivalent experience (Bachelor’s degree preferred)
- Excellent client facing/account management experience
- Strong written and oral communication skills
- Strong analysis and reporting skills
What other skills/experience would be helpful to have?
- Experience in healthcare revenue cycle and or healthcare payment posting
- Experience in doctor’s office a plus
- Time management skills
- Demonstrated Ability to quickly learn/retain new technology & applications
- Software & hardware certifications (Epic,
- Computer software & hardware troubleshooting knowledge & experience
What are the working conditions and physical requirements of this job?
- Remote
How much should I expect to travel?
Minimal travel may be required post-pandemic, approx. 1 – 3 trips annually, typically each trip is 2 days and 1 night.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
