Change Healthcare Hiring For Development Manager, CRM Services at Santa Fe, NM Full Time

Development Manager, CRM Services

What will I be responsible for in this job? (brief summary of the role)

The individual will be a critical member of a team focused on supporting solutions to improve the customer support systems and portal integrations at Change Healthcare. This hands-on Technical Leader have several areas of focus and responsibility including:

• the operational support of the Siebel solution,
• the effort to retire Siebel by migrating products and data to Salesforce,
• the enhancement of our Unified Customer Experience Portal and,
• helping in the development of the Middleware and service layer to exchange information across the platforms.

He/she will work closely with several customer support organizations and the Enterprise Technology teams to implement product and service solutions to ensure continual improvement for:

• our customer facing support solutions,

  • Salesforce,
  • Siebel and its retirement and
  • Customer facing portals.

• solution integrations across our corporate system landscape to simplify access to support from request through delivery and
• our overall Employee engagement and collaboration solutions.

This team member will engage at all phases of a project from the problem identification, the good idea, solution design, its development, testing and migration to production.

What are the requirements?
Years of experience:

Applicants must have four (4) years of development experience with at least one technology in each category:

• Databases: Oracle, SQLServer, NoSQL, Mongo, Hadoop
• Programming and Scripting languages: C++, Java, .Net, C#, JavaScript (Node framework a benefit), AngularJS
• Operating Systems: Unix, Linux and Windows
• Markup/Data interchange tools: HTML5, XML, JSON, SOAP, RESTful APIs via JavaScript/Angular, Tibco

Education:

• Bachelors degree and relevant technical work experience

Physical requirements:

What critical skills are needed for you to consider someone for this position?

Job Responsibilities:

Solution Requirements and Design

• Review the requirements and vision for the solution and its features and provide options for the delivery of those items within the tool framework.
• Engage with the cross-functional team in continual improvement by listening, learning and delivering
• Refine requirements across business and technology teams for quality, scalability and expandability,
• Identify problems for distillation, breakdown and then, develop solution ideas for problem remediation
• Review existing and new solutions for expansion, consolidation and/or integration across the corporate application landscape

Solution Development and Enhancement

• This individual will be a key technical resource on this Change Healthcare team.
• She/He will be given an ever-increasing autonomy and delivery license when delivering in a collaboration fashion with our internal stakeholders.
• This individual will be given the necessary support for training as new tools or technologies require.

Team Oversight/Leadership

• This individual will lead a small group 2-3 contractors
• She/He will leverage a group of production support Engineers to ensure continuous improvement and,
• Will direct his/her team to develop resilient solutions supported by thorough documentation to increase SLA adherence while migrated solutions to the future state.

Technology Change Management Change Management ITIL

• Solution Readiness is based on numerous factors, but from a technology standpoint it is usually binary (ready or not) and requires a lot of preparation has gone into readiness from infrastructure, information security, network, backups, failback plans and business continuity. This individual is expected to understand these aspects and manage to them.
• As the solution is moved to steady state the Developer needs to ensure the supporting runbooks and the necessary design artifacts are in place to ensure smooth operations and cross-training as needed.
• Communications early and often will greatly contribute to success in this area.

Work effectively with multi-functional groups to include business units, technical design, architects, risk, regulatory and legal professionals.

What other skills/experience would be helpful to have?
Experience as a Web or user experience/interface designer is considered a plus.
How much should I expect to travel?

10 to 20%

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to (see below) with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.