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Job Description
Director, Strategic Account, Payment Accuracy
What will I be responsible for in this job? (brief summary of the role)
The Director, Payment Accuracy is responsible creating and expanding client relationships within our strategic clients The primary focus of this position will be on relationship development, client retention, and growth. Director of Account Management will provide strategic oversight and engagement within our key clients. This position will ensure understanding of the client’s needs and can deploy tactics that will deliver and promote the most appropriate products or services within our Payment Accuracy suite of solutions.
This leader will work cross-departmentally ensuring collaboration and coordination with sales, operations, and product management to ensure alignment. It’s part of the Director’s job to develop overarching strategies based upon the business direction/needs to ensure the team is executing with the goal of the client and business in mind.
Additionally, this leader will be accountable for defining and owning strategic account planning and. This role will require knowledge of payor organizations and how Payment Accuracy solutions are valued and deployed. This knowledge will translate into oversight and engagement of regular joint strategic account planning and business reviews (Road maps, innovation, etc.) and tactical activities (governance, performance objectives, critical milestones) to ensure client needs and expectations are met. Resulting in customer retention, revenue growth, and relationship growth.
KEY RESPONSIBILITIES
Account Management
50%
Retention, retainment and expansion
25%
Collaboration with Key Stakeholders
25%
RESPONSIBILITIES
Driving expansion of assigned accounts based on the financials contained in the 3-year Long-Range Plan.
Working across various GM business lines and solutions.
Serving as the single point of contact responsible for specific internal and external oversight of payer market channel for Change Healthcare’s payer products and solutions with retention and growth of the product lines as the primary objectives.
Acting as the client’s advocate within CHC to ensure the client receives the appropriate amount of attention and added value. Develops long-term relationships with assigned clients, connecting with key business executives and stakeholders.
Building strong relationships with Sales leaders and reps, establishing coordination between Sales and Account Management on key activities and creating renewal support strategies.
Becoming an expert on the client’s business in the context of the overall health care industry.
Understanding how the client differentiates itself in markets and creates client value and how the CHC portfolio can support/maximize their differentiation.
Designing and deploying regular joint strategic account planning and business reviews (Road maps, innovation, etc.) and tactical activities (governance, performance objectives, critical milestones) to ensure client needs and expectations are met. Proactively and continually assesses, and validates short term needs and long-term client objectives
MINIMUM JOB Qualifications
Education / Training:
- Bachelors degree
- Masters degree / MBA preferred
Business Experience:
- Minimum 7 years of experience working with large health plans.
- A minimum of 5 years in a client, strategic partner or supplier facing role including experience in strategic account management or strategic consulting in healthcare payer business, healthcare technology products and services business or healthcare payer operations and a proven ability to achieve retention, satisfaction and growth targets.
- Related Market Expertise with strong knowledge of account management methodology, planning, process optimization and data analysis.
- 5 years of progressive experience managing others preferred and track record of achievement with experience guiding and developing others through periods of change preferred.
Specialized Knowledge / Skills:
- Deep subject matter expertise in the product/solutions set managed, particularly as used by health plans in support of operational goals. Adaptive, collaborative, expedient with his/her team & internal partners.
- Ability to demonstrate thought leadership in Healthcare across multiple channels and become a trusted mentor and coach to a team of client executives and to internal and external senior business decision makers.
- Strong competencies in these areas for leadership and management: interpersonal skills, delegation, team building, conflict resolution and decision making.
- Ability to develop and deploy the strategy that drives customer partnership, revenue growth and retention
- Customer centric with the ability to adjust plans and actions to meet changing market and/or customer needs and ability to put creative deals together to drive business growth
- Demonstrated ability to lead teams to exceed goals with results-oriented style, high degree of analytical ability and proven problem-solving skills including ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results
- Highly organized and proficient at executing when experiencing multiple competing priorities
- Ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility, and drive to create real and measurable business results
- Strong interpersonal and communication skills with an open, honest and direct communication style and ability to build relationships across an organization to accomplish goals
- General knowledge of Microsoft Office, Salesforce, Pivotal or other CRMs and healthcare information systems
- Willingness to engage in both tactical hands-on work and strategic work as needed to manage and complete priorities
Leadership Competencies:
Proactive/Forwarding thinking routinely thinks of “what’s next”. Acts while also building consensus and alignment. Possesses a continuous improvement mindset, always challenging the status quo, asking ‘what can be done to improve the process, the environment, the system, the team?’
Strategic thinking: exceptional in providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.
Driving results: results-oriented style with a high degree of analytical ability and proven problem- solving skills.
Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment.
Leading people: ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results. Ability to gain insights through relationships with front-line and mid-level personnel.
Collaborating and influencing effectively builds strong relationships and partnerships within and outside of the company. Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with all levels of team members, including front-line and mid-level personnel. Able to effectively navigate within a matrixed corporate structure.
Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and mid-level personnel.
Working Conditions:
- Environment – Office environment, up to 50% travel required.
- Physical Requirements – Sitting, standing, walking, and using key board, mouse, computer and telephone
#li-remote
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Mandate
As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.
As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
