Change Healthcare Hiring for Telecommunications Architect Job at Clarksville, TN Full Time

The Telecommunications Architect will provide expertise in all aspects of designing, maintaining, configuring and sustaining the Cisco VoIP network, including: voice network design, implementation, maintenance of existing networks, upgrading/configuration, documenting design and installation of Cisco hardware. In addition, the Architect will utilize a broad knowledge of network communications and local area network/wide area network (LAN/WAN) operations to ensure optimum configuration and operation of all related Telecomm systems.

This role is for an experienced professional capable of independently carrying out assignments typical of someone who has both planned, designed and built from the ground up Cisco-based Telecommunication Infrastructure to include Cisco CUCM, Presence, ACD/IVR using Cisco UCCE + tools for call recording, work force management, and reporting solutions.

Requirements:

• 10 to 15 years of working knowledge of Cisco Unified Communications platform (Cisco Communications Manager, CUSP, Cisco Unity, Cisco UCCE, Cisco voice gateways, the SIP Protocol, and Cisco CUBEs)
• 10 to 15 years of telecommunications, implementation, and operation experience.
• Bachelor of Science in Computer Sciences/ Electrical Engineering/related major or at least 8 years of experience in telecommunications engineering.
• Good level of cloud-based experience: AWS, Google, Azure based platforms.
• Genesys Pure Cloud or similar experience in cloud-based IVR platforms.
• Experience with Cisco UCCE administration which includes ICM scripting and CVP applications and reporting and CUIC administration and reporting.
• Experience working with call recording systems, WFM, CTI and reporting systems typical of a contact center environment
• Strong experience with tools such as AppDynamics, Splunk, ExtraHop, or NetScout.
• Hands-on experience in TCP/IP networking and troubleshooting tools, such as Wireshark, as it relates to troubleshooting VoIP signaling and media.
• Experience with Cisco Switches and Routers (CCNA/CCNP) or equivalent.
• Experience in SD-WAN technologies
• Experience in Palo Alto Firewalls

Knowledge/Skills/Abilities

• Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff.
• Ability to discuss telecommunications engineering solutions within team and with members outside of team.
• Ability to perform as a team player on a Cisco Voice team.
• Ability to resolve issues in a timely manner, forecast, and plan telecomm systems maintenance and upgrades.
• Knowledge of programming languages (Python, C#, Java or other) and APIs related to Cisco or Call Center products a strong plus.
• Effective verbal and written communication skills.
• Solid understanding of enterprise dial-plan development and administration.
• Good working knowledge of VoIP signaling (H323, SCCP, MGCP, SIP) and signaling inter-working with QSIG, PRI, and T1-CAS.
• Strong work ethic and project management skills.
• Strong understanding of LAN/WAN technologies and software tools for performance monitoring and troubleshooting.
• Understanding of SIP and H323 video integration and interoperability in a Cisco IP Telephony environment.
• Understanding of VoIP WLAN concepts, considerations, and best practices.

The team is comprised of a Director, with engineer levels I – V with an escalating level of responsibility and knowledge.

The team is comprised of 4 engineers, 2 provisioning staff and 3 contractors handling operational support.

The team is spread between Seattle, Nashville and Weston, FL with the majority being in Nashville. As a whole, this team is engineering focused, with operational activities being moved to a different team.

Significant experience with Call Manager, voice network design, Call Center (UCCE) applications, Call Center Enterprise Applications (Verint, Quality Monitoring, WFM, etc)

Internal – 90%, external 10%

Advanced routing creation for call center workflows, integration of additional applications into the phone system (InGenius, CRM, Verint), rebuild of outdated phone system designs and dialing plans.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.