Change Healthcare Hiring For Vice President Of Strategic Clients at Connecticut, United States Full Time

Job Description

Vice President of Strategic Clients
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
POSITION SUMMARY
The Role of the Vice President of Strategic Clients is to provide dedicated account leadership, coordination, and oversight to a very high revenue and/or strategic growth customer(s). This is a highly visible role within the company, supporting the growth and retention of our most valued and highest profile customers. Your focus will be on building relationships with Change Healthcare’s most important customers and developing partnerships with internal parties.
A successful VP of Strategic Clients will consistently exhibit the following attributes:
CUSTOMER – Creates a trusted advisor relationship with key stakeholders within the customer organization. The VP of Strategic Clients demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Change Healthcare can provide greater value. The VP of Strategic Clients must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Change Healthcare services.
BUSINESS -The VP of Strategic Clients is responsible for sustainable growth through routinely partnering with the Change Healthcare Sales Organization and other Change Healthcare personnel to strategize on ways to create new opportunities within the accounts they service. This role is responsible for the profitability of Change Healthcare’s services through contract management, including Service Level Agreements, product utilization and revenue growth.
DELIVERY – The VP of Strategic Clients must be proficient in understanding the entire Change Healthcare RCM services/product portfolio and be able to articulate the value of these offerings to our customers. This individual will partner with our customers to ascertain their business priorities in order to develop short and long term strategies for delivery of Change Healthcare services and products that align with their business objectives. The VP of Strategic Clients is responsible for excellent delivery of services across all lines of business.
LEADERSHIP – This role requires strong communications skills and imaginative, bold thinking in all situations. At times, the VP of Strategic Clients must be able to lead teams comprised of various internal resources, partners, and customer resources. The individual must display Executive presence and confidence to manage executive relationships internally and with the customer.
Preferred location for this role will be: NY
RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide single point of contact for escalated customer issues
• Document, track, and support compliance with Service Level Agreements
• Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes and tools.
• Perform regular tailored customer account reviews to discuss customer performance metrics (Service Level Agreement, Customer satisfaction)
• Drive issue resolution using standard process/procedures in coordination with supporting resources
• Ensures contractual support service deliverables are understood and managed effectively
• Proactively own and manage service delivery for high-visibility and high-touch customer relationships
• Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Change Healthcare
• Regularly communicate with assigned account, set expectations and negotiate priorities appropriately
• Develop highly effective relationships across all departments
• Proactively manage, measure, track, and resolve customer issues to insure their timely resolution
• Recognize and resolve systemic issues to prevent them from repeating
• Regularly meet with customer executive management and others to triangulate on immediate and long-term customer needs
• Partner with Sales to identify opportunities for Change Healthcare and the Customer to see impactful growth via utilization of existing solutions and continued adoption of Change Healthcare’s services/product offering.
• Resolve customer issues by facilitating the coordination of efforts among Change Healthcare’s support organizations including but not limited to Customer Support, Technical Support, Operations, Product Development, Product Management, Product Marketing, Sales and Executive Leadership.
• Keep the customer informed of key information that may be critical to their success (e.g. product roadmaps, new services, customer events, or organizational changes)
• Lead projects that directly impact the customer, including process improvement initiatives.
• Perform against metrics (Service Level Agreement, Customer satisfaction)
• Partner with clients and help them follow best practices and optimize use of Change Healthcare’s services/products.
• Communicate consistently with executive management regarding key escalations and priority issues.

MINIMUM JOB Qualifications
Education / Training:

• Bachelor’s Degree
• Master’s Degree in business or related field preferred

Business Experience:

• Minimum of 8 years of progressive customer account experience
• At least 5 years of experience with healthcare revenue-cycle management

Specialized Knowledge / Skills:

• 8-10 years of experience as an Account Manager or similar role, with emphasis on client accounts within healthcare revenue cycle management
• Ability to manage cross-functional and interdepartmental teams to achieve client goals
• A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.
• Proven ability to establish rapport, credibility and relationships at all levels within an organization including VP level and above
• Demonstrated ability to manage large / strategic healthcare clients
• Must be detail oriented, organized, ability to multi-task and work independently
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate management
• Good technical skills; proficient with Microsoft Office Suite
• Excellent presentation and verbal and written communication skills, including effective reporting of operations, issues and performance.
• Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships.
• Possess personal qualities of integrity, credibility, and commitment to Change Healthcare’s Vision and Values
• An undergraduate degree; advanced business degree is a plus.
• Must be able to travel 25-50%

Working Conditions:

• Candidates for this position will be based in the North East of the United States
• Environment – Office environment, at least 25% travel required.
• Physical Requirements – Sitting, standing, walking, and using key board.

#li-remote
Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.