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Key Activities:
Operational
Customer Requirement
Administration
Other Responsibilities
Preferred Experience:
Required Technical Skills:
Behavioural Competencies:
Job summary:
The successful candidate will be a licensed Customs Broker who will act as CK Inc’s Corporate Licenced Broker with U S Customs. They will be fully responsible for all aspects of the company’s US Customs Brokerage and Customs Compliance activities. The position will require a heavy reliance on strong, current Customs Brokerage and trade compliance knowledge as well as a sound knowledge of general freight forwarding and logistics.
The Brokerage Manager is responsible for the branch office’s performance as regards brokerage, compliance, sustainable growth and profitability. The role requires a very strong desire to deliver high levels of performance both internally and externally.
Key Activities:
Operational
- Ensuring the Department is run in accordance with the directives of the Directors
- Responsible for Department’s operational performance, ensuring sustainable growth and profitability
- Responsibility to ensure operators are compliant in all areas including US Customs/CBP and all Federal Regulatory requirements..
- Responsibility within the management team for a pro-active response to sales and new opportunities from existing customers/network
- Responsibility to evaluate each customer’s worth and act accordingly
- Maximize staff resources and effectiveness (drive efficiency and optimization)
- Ensure the focus of the operational teams is on the customer needs, service delivery and best practice.
- Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external
- Complete understanding of the import/export air/ocean as appropriate for the role
- Willingness to work flexible hours as the business requires and to ensure all areas of the operation are run in line with company expectations
- rain new team members to company standards, customer service and job duties
Customer Requirement
- Fully understand the customer needs and requirements
- Work closely with other managers to seek improvements
- Constantly look to improve quality and service provided
- Fully understand supply chain from the customer’s prospectus
Administration
- Perform constant appraisals and evaluation of current practices, and procedures and implement changes accordingly
- Always ensure compliance of all required regulations concerning CBP and all Federal/State regulations.
- Managing a team of direct reports in a collaborative manner, ensuring that appraisals, performance management, and employee communications are effective, timely and meaningful.
- Responsibility for C-TPAT and re-certifications
Other Responsibilities
- Assist manager/Directors in other projects as appropriate
Preferred Experience:
- Current experience as a LCB in a similar position or as assistant to similar position.
- Experience and working knowledge of inside sales and customer service activities preferred.
- Familiar with financial aspects of the local economy
- Ability to create a commitment, give direction and follow up accordingly
- Quality focus
- Motivate and develop people to implement change
- Committed and enthusiastic
- Ability to think and act strategically
Required Technical Skills:
- Excellent current knowledge of US Customs Brokerage requirements.
- Knowledge of ACE Portal and all CBP systems
- Deep understanding of other governmental agencies
- Strong knowledge/understanding of matters that require compliance both internal and external.
- Thorough understanding of customer needs
- Excellent people and communication skills
- Excellent leadership skills
- Confidence to deal with internal and external issues at all levels
- Ability to appraise a given situation and offer credible solutions to improve practices
- Self-motivating
- Effective time management
- Knowledge of transport providers including airlines, shipping lines and truckers, their products, and services
- Excellent computer literacy including CargoWise and MS products
- Knowledge of H&S procedures
- Presentation techniques
Behavioural Competencies:
- Positive and proactive attitude always
- Result-oriented and driven to achieve goals and meet targets
- Profitability and result-oriented and always looking for improvement
- Very proactive attitude towards customer focus and quality of service and continuous improvements
- Innovation in line with best practice
- Team oriented
- Well organised
- Must have excellent written and spoken English
