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Your Opportunity
HR Shared Services provides tools, information and services that support the employee life cycle and deliver solutions that ensure a seamless user experience, allowing employees to focus on our clients. The team’s purpose is to drive standardization and operational efficiency.
The HR Operations Associate is responsible for operational support for I-9s, Interviewing scheduling, new employee onboarding, offer letters and other onboarding documents and processes. This role also involves effectively communicating with candidates, new hires, hiring managers, HR partners, recruiting and other business partners (e.g. registration, compliance, security, etc.).
Workplace Flexibility Program: We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.
Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference*
When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
- Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.
What you are good at
Processing Talent Operations’ tasks include but are not limited to: Interview Scheduling, reviewing new hire records in MyJobs/Workday for accuracy, creating and uploading offer letters into Workday and initiating new hire onboarding; reviewing status and completion of onboarding documents; and providing solutions for candidates.
Observing and responding to inquiries through team functional mailboxes (i.e. Talent Acquisition, Recruitment Comments, I-9s)
Watching over and responding to MyHR (Case Management tool) cases.
Working with business partners on facilitating updates to key staffing documents (e.g. Offer Letters, Email Notifications, Onboarding, etc.).
Troubleshooting issues and working with HR Technology, Payroll, HR Contact Center, or other centers of excellence to help problem-solve and ensure a positive employee experience.
Providing testing support for HR Technology, as needed.
Building effective and strong relationships with our Talent Advisors, HRIS, HRSS team, and other partners.
Maintaining a high level of accuracy, communicating effectively, and delivering seamless service & support.
Maintaining and/or exceeding Service Level Agreements
Assisting the broader HR Operations and Shared Services teams, as needed.
What you have
2+ years’ experience in human resources and/or equivalent education in HR
Exceptional customer service skills with a focus on the candidate and employee experience
Operational excellence with an emphasis on producing high-quality results
Effectiveness at problem-solving, process improvement, and providing a positive impact to the user and employee experience: strong analytical skills and attention to detail
Effective communicator, problem-solver, team member and results-oriented individual
Well-organized with the capability to work in a large-volume, fast-paced environment
Flexibility with the ability to multi-task, prioritize and meet assigned target dates.
High level of proficiency using Microsoft Office (i.e. Excel, Word, Outlook and PowerPoint)
Proficiency with HR systems (e.g. Workday, MyHR (ServiceNow), MyJobs (ICIMS)) a plus
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
