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Cheyney University invites applicants for the Director of Student Financial Services. The position provides
leadership and oversight of all financial aid operations and processes for the University including Federal, state, institutional, private
financial aid programs including scholarships, student employment, educational grants, and loans. Additionally, the Director ensures
accuracy of all student accounts, billing, and collection practices while providing excellent customer service toward increasing student
access, persistence, and graduation.
Essential Job
Functions:
- Provides leadership, management, and supervision for all student financial aid awarding,
verification processes, and scholarship programs while maintaining compliance with all Federal and state regulations. - Provides overall direction for interpretation and implementation of federal, state, and institutional policies and insures that internal
processing procedures are developed to meet regulatory guidelines/requirements. - Provides overall direction and analysis for
financial aid computer systems and programs. - Responsible for developing overall awarding philosophy and strategy for the federal
campus-based aid programs in order to ensure effective usage of funds. - Responsible for developing short-range and long-range
planning strategies within the areas/functions of financial aid. - Responsible for coordinating and conducting various outreach
programs/workshops on financial aid. - Ensures the timely completion and submission of required federal, state, and agency
reports. - Counsels students, parents, faculty, and staff regarding financial aid offerings. Serves as the first point of escalation
concerning student issues. - Supervise Finacial Aid Staff
- Coordinates and responds to financial aid auditors and program
reviews in coordination with the Director of Student Records Federal Compliance. - Handle sensitive issues and information with
confidentiality and discretion. - Perform other duties and special projects as assigned
Knowledge, Skills & abilities: Ability to handle sensitive issues and information with confidentiality and
discretion. Ability to interpret and apply a wide range of academic and administrative policies and procedures to provide excellent customer
service. Excellent communication skills, sufficient to explain policies, procedures, and practices and to sustain excellent customer
interactions in person by phone and email. Ability to multi-task. Ability to develop and maintain productive relationships with internal and
external constituents. Strong data management skills. Able to review and audit relevant data. Knowledge of current technology/communication
strategies to communicate with students.
Requirements:
Bachelor’s degree from a regionally accredited college/university and
at least 7 years of Financial Aid experience in Higher Education. Ability to work productively in highly collaborative environments that
maximize autonomy and decision-making. Ability to interact effectively with a culturally and ethnically diverse population of students,
faculty, and staff. Ability to be flexible and work effectively under pressure to meet deadlines. Strong communication and customer service
skills to adequately serve students and the university community.
Instructions for Applying:
All applications must be submitted through the online
application system
Upload a resume and cover letter.
Copy of transcript of the highest level of education
will be required at the time of interview.
Mailed, emailed or faxed application materials will not be
considered.
**All offers of employment are subject to and contingent upon satisfactory completion of all
pre-employment criminal background checks.
