Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Job Summary
Job Responsibilities
Required Education and Experience
Preferred Education, Experience & Cert/Lic
Additional Technical Requirements
Location: LOC_KOP_HOSPITAL-King of Prussia Hospital
Req ID: 183994
Shift: Days
Employment Status: Regular – Full Time
About Us
We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve.
We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve.
If you are ready to challenge yourself, be inspired and grow – no matter what your role – you just may be the kind of breakthrough maker who will thrive at CHOP.
CHOP is proud to share that we are ranked No. 1 on Forbes’ 2022 list of America’s Best Large Employers!
Job Summary
The Logistics Operations Manager leads, supports, and directs various aspects of the Logistics Operation across the CHOP enterprise, with large operations at both the Philadelphia and King of Prussia campuses. Under the direction of the Director of Logistics, this role will directly manage CHOP’s freight program, courier services, mail services, and inventory and warehouse operations. The Logistics Operations Manager will work closely with the 3rd party logistics management team to identify and implement operational efficiencies, ensure processes are clearly defined and documented, and that staffing is adequate. This role will need to be able to balance and oversee numerous projects within the Supply Chain department as well as with key stakeholders.
Extensive leadership experience and the ability to identify and develop a strategy are essentials for this role. In addition, this role requires very strong communication skills and the ability to build collaborative relationships with the various clinical teams.
Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities.
Other duties as assigned.
Job Responsibilities
MATERIALS DISTRIBUTION:
Responsible for daily operations and management of the outsourced staffing, assuring the accurate and efficient distribution of supplies and equipment to all internal hospital customers and across the ambulatory network.
- Overall architect of Materials Distribution managed inventory processes for the following areas: Storeroom, Pandemic, Perioperative, and Patient Care Par Inventory
- Oversight of all processes as they relate to Inventory Control, Distribution, Low Level Disinfection for durable medical equipment, and Receiving
- Works to resolve issues; oversees root cause analysis to continuously improve processes and services
- Develops and tracks metrics related to staff productivity, costs and customer satisfaction to drive to optimal efficiency
- Updates and optimizes processes as technology is updated, deactivated or replaced
- Responsible for medical equipment and pump storage and distribution systems and processes to patient care areas
- Participates in all bioresponse and pandemic planning efforts
- Hire, educate, train, and develop staff
- Evaluate and implement processes to minimize costs associated with freight and courier services
- Ensure continual compliance with laws and regulations applicable to associated work space, storage space and staff responsibilities.
- Establishes and implements Supply Chain best practices
- Benchmarks best practices within both healthcare and industry
- Participates in workgroups, forums, and professional societies
- Collaborates with SC and clinical teams to develop common practices, standards and guidelines
- Develops, tracks and monitors key performance indicators for logistics department
- All other duties as assigned
PROJECT MANAGEMENT:
Responsible for all aspects of project management as it relates to Materials Distribution, Mail, and Courier services.
- Responsible for all aspects of project management as it relates to Materials Distribution, Mail, and Courier services.
- Works directly with the Facilities Planning team to coordinate logistics needs as it relates to new construction and moves
- Coordinates efforts between the Inventory Control team, CHOPtimize, and Material Distribution Operations team for new product introductions, recalls, and substitutions
- Collaborates with the clinical teams and other support service departments to oversee logistics projects that improve processes that directly impact patient care as well as the patient/family experience
INVENTORY CONTROL:
- Responsible for implementing best practices to manage medical and surgical supplies in perpetual environments, the storeroom, Par Excellence and the par inventories.
- Develop metrics to measure appropriateness and accuracy of inventory levels to avoid waste, obsolescence, loss due to expiration and to manage associated freight expenses.
- Conduct cycle counts to maintain inventory accuracy; perform assessment of variances to determine root cause.
PATIENT EQUIPMENT/MANAGEMENT:
- Responsible to meet the equipment needs of the hospital for patient care equipment and internal patient transport equipment.
- Work with clinical departments, Central Processing Department and Biomed to keep equipment in good working order, and ensure all training material is current.
- Collaborates with clinical departments to define equipment needs.
- Develop plan for flexing to meet high volume demands.
- Oversee and identify ways to reduce spend related to equipment rentals.
Job Responsibilities (Continued)
MAIL & COURIER SERVICES:
- Oversees all internal mail services across the campus, including courier services, for internal mail moves at the Philadelphia and King of Prussia Campuses as well as CHOP’s ambulatory network.
LINEN SERVICES:
- Provides oversight of linen operations at the Philadelphia and King of Prussia campuses as well as the Services and Logistics Center.
- Manages the linen rental program across the enterprise. Partners with suppliers and stakeholders to establish and maintain positive business relationships. Collects and conducts analysis of spend data and other utilization data to identify expense reduction and operational improvement opportunities.
- Conducts quality control rounds to ensure operations are running appropriately. Ensures operations are compliant with regulatory bodies as appropriate. Periodically audits vendors to ensure regulatory compliance and compliance with CHOP standards. Monitors vendor performance through the establishment and utilization of metrics and KPIs.
TECHNICAL EXPERTISE:
- A solid understanding of all supporting technology (Pyxis, Par Ex, Lawson, and Carousel).
- Requires specialized expertise in processes, methods, and skills related to inventory and warehouse management, supervision and communication.
- Requires specialized knowledge of supported products including medical, surgical, cardiac, interventional radiology and anesthesia.
- Strong business writing competency and computer knowledge (Excel, Word, and PowerPoint) is required.
- Expert data management skills (Excel, Access, and Data Analysis) required.
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
None
Required Education and Experience
Required Education: Bachelor’s degree
Required Experience:
At least three (3) years’ experience in progressive management positions
Preferred Education, Experience & Cert/Lic
Preferred Education: Master’s Degree in Healthcare Administration or Business
Preferred Experience: Five (5) years’ experience in a Healthcare setting.
Preferred Licenses/certificates/registrations: Lean Six Sigma Certification
Additional Technical Requirements
- Demonstrated experience in process improvement and project management.
- Expertise in Logistics and Inventory Control required
- Demonstrated ability to find innovative solutions to challenges
- Strong capability to balance multiple priorities
- Ability to manage through ambiguity
- Strong management and organizational skills
- Ability to manage and develop a diverse team
To carry out its mission, it is of critical importance for the Children’s Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19 as a condition of employment. This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. Additionally, all workforce members based in or regularly scheduled to work at any New Jersey location are mandated to be both vaccinated and boosted for COVID-19, with booster timing consistent with applicable guidelines. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates. CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons. Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.
EEO / VEVRAA Federal Contractor
EEO / VEVRAA Federal Contractor
