ChristianaCare, Union Hospital is looking for a Patient Scheduling and Registration Specialist to join our team! This candidate will embody our values of serving together with love and excellence and in doing so will strive to provide our patients with the highest level of customer service.
Work Schedule: Scheduled hours will vary during the department hours of Monday-Friday, 7 am – 6 pm. Overtime maybe assigned on an as need basis.
Essential Job Responsibilities:
Schedules appointments for patients by phone. If the Practice offers after-hours/same-day appointments, schedules these appointments following urgent protocols as in the case of a sick child, which may mean scheduling the patient with a physician or mid-level provider other than their primary physician.
Uses electronic practice management and medical record to match physician/provider availability with patients’ preferences and need.
Obtains via phone, verifies and accurately enters all information for scheduling, pre-registration or registration of patient. Maintains scheduling system so records are accurate and complete and can be used for reporting purposes. Communicates effectively with patient, physicians, medical office staff, insurance representatives and other hospital personnel to assist in access to care. Ensures that updates(cancellations, additions) are input immediately into physician/provider schedules. Uses superior customer service principles and techniques to assist patients professionally and compassionately. Complies with all federal, state and hospital regulations, to include but not limited to HIPAA, EMTALA, and CMS.
Education: High School diploma or equivalent required.
Licenses / Certifications: Certified Revenue Cycle Specialist (CRCS) preferred
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
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