The Human Resource Manager / Recruiter role is focused on providing front line human resources support to the organization’s field team. This position is responsible for the full range of HR support activity including but not limited to, employee relations, recruiting, onboarding, training and development, performance management, and regulatory compliance.
Responsibilities Include
Lead all store level recruitment to build staffing levels
Developing relationships with staffing vendors, transitions services, schools etc for ongoing recruitment and development of store level roles
Personally ensure appropriate staffing for all new opens, remodels, and key locations as needed, and ensuring restaurant management and market leaders have the knowledge and engage in the right behaviors to ensure staffing at all locations
Establish and ensure all onboarding processes are being executed
Conduct new employee orientations and maintain/update personnel records
Lead completion of new hire paperwork via the Applicant Tracking System (ATS)
Facilitate training, learning workshops, team building activities and other informal tools to ensure effective recruiting, retention, and to keep employees connected, informed and motivated
Works closely with operations team to handle HR related questions
Partners with the franchisee operations team to support the resolution of employee relations issues through appropriate investigation, coaching and documentation as needed
Develop and monitor overall HR strategies, systems, tactics and procedures across the franchise organization
Develop a cadence of calls to introduce and facilitate enrollment in benefits program(s)
Partner with franchise network training leads to determine training needs
Complete staffing and succession reports and facilitate quarterly succession planning meetings to impact growth and development. This includes driving workforce/succession planning, identifying gaps in talent, engaging in activities such as management development planning, and maintaining bench strength
Maintain the Applicant Tracking System including personnel roles, managing requisitions, sponsoring advertisements, and partnering with the Payroll Dept re: personnel file maintenance
Leadership development for franchise management, training and coaching to build key leadership skills among the restaurant leaders, such as performance management, positive culture enhancement, and managing conflict
Consulting with franchisee and their business leaders to identify needs, analyze metrics and adjust strategy to support business objectives
Key Competencies
Ability to compile sound business recommendations.
Strong problem solving and analytical skills with the ability to research, reconcile, and arrive at conclusions
People oriented and results driven
Demonstrated capacity and desire for continuous learning
Time management skills in order to prioritize and manage deadlines
Ability to maintain confidentiality
Physical Demands/Working Conditions:
Standing on feet when in restaurant
Office environment when not in field
Travel between restaurants as required
Some lifting may be required
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