Ciena Hiring For Consultant, Sales Engineering at United, PA Full Time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Job Description

POSITION SUMMARY:

Ciena Corporation, the network specialist, offers leading network infrastructure solutions, intelligent software and a comprehensive services practice. Our solutions form the foundation of many of the largest, most reliable and sophisticated Internet content provider, service provider, enterprise, government, and research and education networks across the globe.

As the customer-facing, technology solutions architect supporting the Global Cloud Networking (GCN) vertical, the ideal candidate requires a strong understanding of current and future trends in network hardware, software automation, APIs, customer applications, and operations in the Cloud Networking ecosystem. The candidate must be able to build relationships with key influencers within customer Engineering and Management to drive technology direction and perform technical oversight internally to ensure Ciena’s IP Routing and Switching hardware/software direction aligns with the customer’s needs.

As well as having an advanced knowledge of data center and regional network architectures, the candidate must have experience in understanding the lifecycle of Routing and Switching hardware and software within customer networks. Including operations, planning, facilities, services, and assurance mechanisms in GCN customers’ environments.

The candidate must be able to manage the alignment of technology development, introduction, and initial deployment into our customer’s networks.

The candidate must be able to create and communicate complete network solutions that add value and differentiates Ciena from our competition. The candidate must be able to develop relationships and align with both internal (PLM, engineering, and services) and external (Customer) organizations, and provide a forward-looking plan that enables technology adoption. In addition, the ability to position Ciena’s value in software and hardware leadership in all areas of the network, data center solutions, automation, and operations. The ideal candidate would be able to articulate and drive a clear and optimized path to the introduction of our technologies into the customer’s current and future environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction to Ciena’s PLM & R&D organizations on hardware/software solutions required to capture and maintain the business of Ciena’s existing and developing GCN customers, with a specific focus on next-generation IP Routing and Switching products and architectures.
• Capture operational and scale requirements of the customer’s environment, accelerate product adoption, and activate technology in their networks.
• Engage on a regular basis with technical leads within various customer organizations and develop Ciena’s mindshare and collaboration.
• Serve as the expert customer-facing general contact for advanced technical collaboration conversations, focused primarily on IP Routing and Switching, software and APIs; be capable of addressing a large majority of customer questions.
• Identify and drive opportunities for Ciena to collaborate with these customers and the industry on architectures, software, automation, and operations.
• Support the engineering of Ciena IP Routing and Switching hardware, software, applications, and APIs. 
• Assist in the assessment of new product features, providing input on prioritization.
• Lead Customer Product solution discussions and presentations.
• Make independent decisions on routine technical activities in accordance with company policy and procedures.
• Construction of product feature requirements, epics, and user stories.
• 25% travel may be required to visit customers, as well as domestic and international travel to industry conferences and Ciena R&D sites.
• Perform other duties as assigned.

SKILLS

• In-depth knowledge of IP Routing and Switching hardware, software systems, development, and operationalization in the Data Center environment. Including Agile development, DevOps, and CI/CD environments.
• Deep understanding of software automation, SDN, Network Element APIs and assurance.
• Understanding of network automation including NetConf, YANG, OpenConfig, gNMI, and industry controller technologies.
• Understanding of Cloud/Content provider data center technologies and architectures.
• Detailed understanding of network standards and protocols including L2/L3VPNs, VXLAN, PON, OSPF, ISIS, BGP, MPLS and Segment Routing
• Detailed understanding of physical networking architectures, Ethernet, IP, MPLS and control plane technology.
• Problem-solving and communication skills.
• Strategy development.
• Time management skills; ability to plan, prioritize, execute and follow-up.
• Professionalism in attitude, conduct, and appearance.

DESIRED CHARACTERISTICS

• Ability to build strong relationships and construct a longer-term technology strategy.
• Strong technical expertise and desire to learn new technologies.
• Must be able to work collaboratively with key customer thought leaders.
• Must be able to work collaboratively with Ciena R&D, Engineering and PLM.
• Excellent organizational skills due to the dynamic nature of activities.
• Superior verbal and written communication skills.
• Experience introducing products and technologies into the GCN space.

EDUCATION and RELEVANT EXPERIENCE

• Bachelor’s Degree (CS, EE), or equivalent experience, required.
• Master’s Degree, preferred.
• 10-12 years telecommunications/industry technical experience.
• Software Engineering or Product Management/Development background required.
• Prior experience in GCN environments strongly preferred.

California: $160,900 $208,900 $256,900

#LI-WH1

#LI-Remote

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.