Cigna Hiring For Client Account Support Senior Analyst / Onsite Client Service Partner Work From Home Cigna at Bloomfield, CT, United States Full Time

Job Description

Cigna OnsiteClient Service Partner

Work from home opportunity

Position may require to travel to one of their locations quarterly

Client is located in Waynesboro, Virginia 22980

**Professional Insurance Industry experience is required

Position Summary:

• Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
• Coordinates with Client Service Executive(CSE) and/or Client Manager to ensure needs are met and potential problems are averted.
• Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
• Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services.
• Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.
• Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives
• Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
• Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA’s capabilities and tools in the marketplace.

QUALIFICATIONS:

• Proficient knowledge (min 3-5 years) in health care / managed care business and knowledge of administrative operations
• Professional Insurance Industry experience is required
• Bachelor’s degree highly preferred
• Successful track record and/or possesses clear aptitude as a leader
• Ability to manage through systems and influence direct and matrix partners to deliver
• Exceptional relationship-building skills
• Strong presentation skills
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
• Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
• Previous account management / onsite service rep experience highly preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 50,000 – 83,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Evernorth

Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We’re building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.