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Job Description
Job Summary:
As an Underwriting Account Representative, you are part of an inbound call team providing a unique service to the agents/brokers marketing our portfolio of product offerings by providing underwriting guidance for prospective clients who have medical conditions. This team also provides a valuable service to prospective clients by providing details about the underwriting decision.
Key Job Functions:
- Provide underwriting guidance to agents requesting pre-qualification of prospective Medicare Supplement or ancillary product clients. This will include taking incoming calls from agents and asking for specific information as well as asking additional probing questions related to medical history or prescription usage.
- Provide underwriting decision details for denied or modified coverages. This will include delivering the message with empathy and sensitivity to agents and/or applicants and providing additional information for any next steps.
- Provide a brief and accurate summary of any telephone conversations related to an applicant or member. This will include properly documenting appropriate systems.
- Understanding of the portfolio of product offerings and the different underwriting criteria used to accurately evaluate a pre-screen request.
- Build and maintain relationships with other members of the new business team to include the Agent Resource Center team. This will include advising team members of the details of a call being transferred prior to transferring.
Minimum Qualifications:
- Above average knowledge of medical conditions/prescriptions required
- Minimum of a High School diploma required
- Insurance related work experience preferred
- Prior customer service experience helpful
- Active listening skills
- Ability to meet quality standards for inbound and outbound calls
- Ability to work in multiple computer applications
- Basic Excel and Word skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 23 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. Thatxe2x80x99s why youxe2x80x99ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youxe2x80x99ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
