Ciocca Dealerships Hiring for Automotive Service Advisor Job at United States Full Time

The Ciocca Dealership Group is one of the premier employee satisfaction companies in Pennsylvania and New Jersey! We currently employ over 1,800 professional individuals within our organization and offer endless opportunity for all to succeed. We provide a rare blend of outstanding leadership and a culture that is distinctively people oriented. Our company proudly offers proven career paths and a notable environment that attracts those with a high level of drive to be successful.

Ciocca Ford/Lincoln of Lawrenceville is looking to add an Automotive Service Advisor to our growing team!

Responsibilities include but are not limited to:

• Greet customers and assist them with any inquiries they may have.
• Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Service Advisor’s remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Qualifications include but are not limited to:

• Automotive Service Advisor experience in a dealership setting preferred
• Customer relationship skills
• Computer skills
• Parts and service sales
• Strong work ethic

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

• Medical, Dental and Vision Plans
• Paid Holidays & Paid Time Off
• FSA and HSA Plans
• Short- and Long- Term Disability
• 401(k) Retirement Plan (with employer match)
• Employee Assistance Program

With 40+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

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