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Description
Citizens Credit Card is experiencing rapid growth and upgrading technology to support expedited progress. The
Credit Card Operations Project Manager manages initiatives of various size and complexity within the Credit Card
Operations portfolio specific to the management and development of credit card products and functionality. The primary
focus of the Project Manager is the delivery of benefits by leading the team of business system analysts towards
achieving predetermined goals and results in alignment with the organization’s stated strategy. Project Management
responsibilities include the coordination and completion of key strategic projects on time and within scope. Expectations
include proficiencies with scheduling, aligning resources, identifying, and supporting the team in the transparent
documentation of risk and risk resolution, along with clear communication of status to leadership and stakeholders.
The successful candidate will work directly with Solutions Delivery, Production Support, testing resources, vendors,
management and lead technical work-streams to ensure deliverables fall within the agreed scope and solution. Familiarity
and experience with varied project methodologies including Waterfall, Agile and Kanban along with affiliated project
management software and applications is mandatory. Dedication to continuous improvement to platforms, processes, and
projects to optimize the customer experience is expected.
Primary Responsibilities Include:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Actively pursue subject matter expertise in the credit card systems and applications
- Collaborate with key business stakeholders and partners to coordinate planning, scheduling and identification of
dependencies to successfully implement new products and initiatives
- Work within established project governance framework and routines to drive decision making and issue resolution
- Create and maintain comprehensive artifacts necessary to illustrate timelines, reporting and executive updates that
articulate the status of the project utilizing the latest technology and applications as appropriate.
- Report and escalate to management as needed
- Create and foster a climate of adding value in delivering initiatives by striving for excellence and contributing to the
overall development of Change Management
- Maintain a strong understanding of business strategies, goals and objectives.
- Establish and build relationships across Citizens to facilitate achievement of strategic goals
Qualifications
Required Skills/Experience:
- 3 to 5 years of project management experience in a corporate structure
- Strong technical and analytical skills
- Proficient in the use of work and content management software such as Jira and Confluence
- Fluent in Microsoft Office specifically, Word, Excel, Visio, and PowerPoint
- Equally at ease with both Waterfall and Agile/Kanban project methodologies and tools
- Self-motivated with strong sense of urgency and accountability
- Team leader, collaborative, and detail-oriented
- Ability to balance and prioritize multiple initiatives, teams.
– Client- and results-oriented, with strong communications skills to articulate priorities, progress, next steps, and
escalations as needed
- Thrives in a fast-paced team culture and can adapt to changing environment
Preferred Skills/Experience:
- Comfortable managing external vendors and third parties with confidence
- General knowledge of the credit card industry and affiliated processing platforms preferred
- Familiarity with the TSYS processing system a plus
Education and certifications:
- Bachelor’s degree in business or a related field preferred
- Project Management Office PMP certification and/or Scrum master certification a plus
- Relevant work experience may be submitted in lieu of a degree or certification
Hours & Work Schedule:
Hours per Week: 40
Work Schedule: 8:30 AM-5:00 PM, Monday- Friday
Position can be filled in Shelton, CT, work at home – DE, RI or PA
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
