Administers all the functions and activities of a diverse credit and collection section, including delinquent account management, field collection, and payment processing activities; and performs other related duties as required.
The current vacancy oversees and supervises the operations of the Collection and Credit Section of the Honolulu Board of Water Supply. The position is responsible for all aspects of supervision including personnel management (e.g. staffing, scheduling, training, coaching and counseling) and operational management (e.g. development, implementation, and retaining operational processes and process improvements) according to applicable Rules and Regulations, laws, policies and procedures.
Additional Job Information
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
Effective August 16, 2021, all candidates must meet the City and County of Honolulu’s COVID-19 vaccination mandate requirements prior to hire.
1) Only ONLINE applications will be accepted. Applications must be submitted online by March 9, 2022, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.
2) Paper applications will NOT be accepted.
There is one (1) vacancy with the Honolulu Board of Water Supply, Customer Care Division. May be required to work after hours and on weekends and holidays. List may be used to fill future vacancies in this and/or other departments.
Important Notice:
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
Minimum Qualification Requirements
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience that demonstrated the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
Five years of general office experience, three of which shall have involved processing payments for debt collection, including or supplemented by one year of supervisory experience.
Such experience must have demonstrated knowledge of principles and practices of supervision; basic principles and practices of public relations; collection methods, techniques and procedures; debt collection and bankruptcy procedures; policies, rules and regulations relating to billing and credit; methods and procedures of receiving, recording, collecting, safeguarding and depositing of payments; office practices and procedures; recordkeeping methods and procedures; and report writing.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality, quantity, and/or recency of your education and experience.
EXAMINATION WEIGHT:
Education and Experience Evaluation . . . . . . . . . . . . . . . . 100%
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