The IT Business Management or Service Management will participate in short- and long-term planning strategic planning with departments to improve business processes and to prioritize IT investments in process, people, services, and infrastructure. This position acts as an advocate for the department business functions to IT and regularly communicates with leaders and stakeholders inside and outside of the organization for contracts, projects and service delivery management. Job functions includes status reporting of IT performance and services and acting as escalation point for issue and problem resolution. Work includes cross-functional teamwork within IT Services to develop and monitor service level agreements and key performance metric to ensure alignment with City’s goals and objectives.
Essential Functions
1 Manages activities of technical staff, supervisors, radio technicians, and other contractors performing information technology work for the City and its departments; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.
2 Identifies needed areas of change and makes recommendations to improve operations; directs, supervises, and manages others to implement corrective action.
3 Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications.
4 Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications.
5 Plans, assigns, delegates, and manages the work of subordinate staff; participates in hiring, manages work quality, delivers performance feedback, and manages payroll activities.
6 Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.
7 Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management.
8 Serves as primary point of contact on configuration, programming or other information technology projects; meets with customer representatives regularly on project status to provide effective coordination, facilitation, and completion; analyzes business problems and makes recommendations for adjustments, purchases, and other information technology solutions.
9 Performs any and all other work as needed or assigned.
Minimum Qualifications
EDUCATION:
Bachelor’s degree in computer science, information technology or business field.
EXPERIENCE:
Seven (7) years of combined project management experience and four (4) or more of the following:
Managing cross-functional teams
Developing and implementing business application and technology solutions
Assessing enterprise and/or departmental business requirements
Providing governance and advice to business partners
Identifying technologies/ methods/ systems used to deliver solutions
Managing multiple technical products and projects
Overseeing the Portfolio of business technology projects
Ensuring projects and development activities are fully aligned with the overall business strategic plan
Creating, maintaining, and managing a comprehensive product, project and service roadmap
EQUIVALENCIES:
High school diploma or GED plus eleven (11) years of the required experience will meet the education and experience requirements.
An associate degree in any field plus nine (9) years of the required experience will meet the education and experience requirements.
A bachelor’s degree in a non-specified field plus nine (9) years of the required experience will meet the education and experience requirements.
A master’s degree in a specified field plus five (5) years of the required experience will meet the education and experience requirements.
LICENSES/CERTIFICATIONS:
Valid Driver’s License
OTHER REQUIREMENT(S):
No FELONY or Class A misdemeanor convictions.
No Class B misdemeanor conviction within the last ten (10) years.
No family violence convictions
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge
EDUCATION:
Bachelor’s degree in computer science, information technology or business field.
EXPERIENCE:
Seven (7) years of combined project management experience and four (4) or more of the following:
Managing cross-functional teams
Developing and implementing business application and technology solutions
Assessing enterprise and/or departmental business requirements
Providing governance and advice to business partners
Identifying technologies/ methods/ systems used to deliver solutions
Managing multiple technical products and projects
Overseeing the Portfolio of business technology projects
Ensuring projects and development activities are fully aligned with the overall business strategic plan
Creating, maintaining, and managing a comprehensive product, project and service roadmap
EQUIVALENCIES:
High school diploma or GED plus eleven (11) years of the required experience will meet the education and experience requirements.
An associate degree in any field plus nine (9) years of the required experience will meet the education and experience requirements.
A bachelor’s degree in a non-specified field plus nine (9) years of the required experience will meet the education and experience requirements.
A master’s degree in a specified field plus five (5) years of the required experience will meet the education and experience requirements.
LICENSES/CERTIFICATIONS:
Valid Driver’s License
OTHER REQUIREMENT(S):
No FELONY or Class A misdemeanor convictions.
No Class B misdemeanor conviction within the last ten (10) years.
No family violence convictions
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge
Portfolio Management: IT Business Management or Service Management will participate in short- and long-term planning strategic planning with departments to improve business processes and to prioritize IT investments in process, people, services, and infrastructure. This position acts as an advocate for the department business functions to IT and regularly communicates with leaders and stakeholders inside and outside of the organization for contracts, projects and service delivery management. Job functions includes status reporting of IT performance and services and acting as escalation point for issue and problem resolution. Work includes cross-functional teamwork within IT Services to develop and monitor service level agreements and key performance metric to ensure alignment with City’s goals and objectives.
Disclosures
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
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