Log In
Sign Up
Position Purpose
****** PLEASE READ BEFORE YOU APPLY! *****
Applicants must be available to work nights, weekends, holidays, AND overtime without exception. Work schedules are set based upon the departments needs and seniority. Please only apply if you are available to work the shifts mentioned above. In addition, an intensive background investigation and drug test will be conducted as part of the hiring process. You must pass the Dallas Police Departments background process to be considered for this position.
The Senior Police Report Representative handles difficult and challenging non-emergency routine calls from citizens or responds to requests from Dallas Fire, Animal Control, and EBS that do not require an officer. Reviews and assigns offense codes for all offense and incident reports to facilitate accurate data entry and compliance with city, state, and national guidelines.
Essential Functions
1 Receives calls, works the services desk, and interviews difficult complainants to obtain all pertinent information and ensure entry of an accurate offense report and provide appropriate response; determines what offenses should be processed, referred to another agency, or are not a police matter to ensure appropriate assistance is provided.
2 Reviews, checks, and evaluates Police Officer reports to ensure all elements necessary are included; sends back or contacts Police Officer to re-do the report if errors or discrepancies are discovered; advises and assists the Police Officer what elements should be in different report types and reviews, evaluates, and reopens Senior Corporal reports if necessary.
3 Sends requests to the dispatcher when the interview indicates police presence is required to ensure appropriate response
4 Prepares and completes a variety of reports and forms regarding calls received, responses, arrests, warrants and stolen vehicles for various stations and departments, and other teletypes to various agencies; completes routine reports and forms related to arrests, warrants, prisoners, and criminal offenses; trains and assists new hires to ensure compliance and efficiency.
5 Assigns codes from predetermined coding system to facilitate accurate filing and reference of offense reports; reviews and assists other Police Reports Representatives with their codes and reports; maintains and updates various local, state, and federal database systems; oversees codes crime reports to provide crime statistics to the FBI.
6 Reviews reports for accuracy and completeness and routes back to data entry clerks if incomplete or in error; retrieves information upon request from police officials or public.
7 Evaluates and reviews all Offense and Arrest reports generated and submitted by Police Officers; ensures all necessary information is accurate and clarified; manages file and case workflow and assists Police Officers or other Representatives when needed.
8 Performs data entry in the assignment of pre-established uniform crime reporting code numbers to each report in order to classify offense and incident reports for national crime reporting statistics.
9 Performs any and all other work as needed or assigned.
Minimum Qualifications
EDUCATION:
High school diploma or GED.
EXPERIENCE:
Three (3) years customer service experience which must have included public telephone contact involving resolution of complex inquiries or complaints.
OTHER REQUIREMENTS:
Must be able to work nights, weekends, holidays and overtime.
Must have own telephone or cellular phone.
Must pass an intensive background investigation and drug test.
Must obtain Telecommunications Operator License (TCLEOSE), National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) certifications issued by Texas on Commission on Law Enforcement (TCOLE) during probationary period.
No FELONY or Class A MISDEMEANOR convictions.
No Class B MISDEMEANOR convictions within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any FELONY, Class A or Class B MISDEMEANOR.
Must be a United States citizen.
PREFERENCES:
English/Spanish bilingual skills are a plus.
Experience as a Police Reports Representative.
Current Telecommunications Operator License (TCLEOSE), National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) certifications issued by Texas on Commission on Law Enforcement (TCOLE) is a plus.
Must be able to tactfully extract information from citizens and assist Police Officers in compiling offense information.
Requires accurate editing and data entry skills, effective communications skills, plus ability to interpret federal, state, local and departmental regulations.
Supplemental Information
1 Knowledge of telephone etiquette and procedures.
2 Proficient written and oral communication skills with a clear and understandable voice.
3 Basic knowledge of Crime Intervention practices and principles.
4 Working knowledge of the relationship of Police and other departments and agencies.
5 Ability to apply policies, procedures, and guidelines relating to non-emergency and emergency situations.
6 Basic knowledge of streets and highways in the Dallas area.
7 Ability to calm, assist, and reassure callers who may be upset or in crisis.
8 Basic knowledge and ability to apply interviewing skills.
9 Ability to type a minimum of 30 words per minute
10 Knowledge of offense reporting guidelines as established by the Uniform Code Reporting System and Police General Orders.
11 Knowledge of Texas Penal Code.
12 Ability to accurately enter data on a computer.
13 Ability to make decisions based on Police Department policy and state, local, and federal laws and regulations which apply to police reports.
14 Communicating effectively verbally and in writing.
15 Establishing and maintaining effective working relationships
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
