City of Garland, TX Hiring for TEMP – Customer Service Representative I (Circulation) – Library at Garland, TX Full Time

Position Summary:
Responsible for providing circulation services to library patrons. Also responsible for communicating library policies and procedures as related to circulation services, performing clerical duties in support of library circulation, assisting with the maintenance of the patron database, as well as assisting with handling library materials. The weekly work schedule includes days, nights and weekends, and may include changes to the regular schedule required to participate in occasional programming and outreach services.

Target Hiring Range: $13.88/hr – $15.49/hr

Essential Job Functions:
Assist library patrons at the circulation desk, checking out and checking in library materials.

Register patrons.

Create and edit patron account records.

Assist the public in person and on the phone.

Provide general Library information & general assistance.

Collect statistics.

Collect fines & fees and perform simple accounting duties.

Check in serials, handle minor mending, and replace barcodes.

Assist in locating materials on the shelves.

Assist in maintaining the order of collection.

Assist in returning library materials to the shelves.

Minimum Education & Work Experience :  High School Diploma or General Equivalency Diploma (G.E.D.)  Up to 1 year related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Knowledge – Abilities & Skills:

Education/ Experience:
Up to 1 year advanced study or training beyond the high school level

1-2 years retail or office support experience

Knowledge, Skills & Abilities:
Basic skills in PC and systems application

Good customer service and telephone etiquette skills

Good oral and written communications skills

Ability to multitask

Ability to adapt to various working environments

Ability to work independently and/or in a team environment

Ability to work under close supervision

Knowledge of library organization and cataloguing systems

Ability to organize materials according to alpha and numeric system

Ability to sit or stand for long periods of time

Ability to lift objects

Ability to communicate and interact effectively with the public

Ability to handle citizen concerns and other public/personal situations

Licenses & Certifications:  Valid Class C Texas driver’s license Physical Tasks & Working Conditions: The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works in a typical library environment but some physical labor is required. Occasional outdoor work, and travel between city and library facilities may occur. Primary environment will be in a climate controlled, indoor atmosphere with some exposure to dust and occasional unpleasant conditions. The employee may interact with upset members of the public while interpreting and enforcing departmental policies and procedures Physical tasks include lifting, squatting, bending, stooping, walking, and carrying supplies, as needed, to accomplish the tasks of the activity on a daily basis. Must be able to reach materials at 90” height shelving or shelving at floor level, lift/ carry up to 50 pounds infrequently, and push/pull 200 pound wheeled book cart. Must also be able to utilize keyboard and peripherals, handheld mobile devices, and multi-function office phones. REQUIRED WORK HOURS: The incumbent is required to work 19 hours per week, with varying hours, as needed to support operations. Hours include 9:00 a.m. through 8:00 p.m. Mondays through Thursdays, and 10:00 a.m. through 6:00 p.m. Fridays and Saturdays, and 2:00 p.m. through 6:00 p.m. Sundays. REQUIRED WORK LOCATIONS: The incumbent must be available to work at any of the four (4) Garland Library locations. Competencies: Models Organizational Values Customer Service /Interpersonal Skills/Communication/Problem Solving Dependability/Adaptability/ Flexibility Productivity/Quality/Technical Skills/Work Environment Safety Teamwork/Managing Conflict/Negotiation Skills