CITY OF GRIFFIN Hiring for Telecom Support Specialist at Griffin, GA Full Time

Supports the telecommunications network by installing new connections to the fiber optic network and resolving customer issues. Essential duties include:

• Receives, records and responds to customer requests for new service.
• Receives, records and responds to customer reported issues with the fiber optic system or VOIP system.
• Ensure customer satisfaction with telecommunications services.
• Oversees and installs new equipment for customers
• Troubleshoots and resolves hardware and network problems with the fiber optic network or VOIP system.
• Prepares new customer networking and VOIP equipment for installation.
• Assists customers with network and telephone-related problems.
• Maintains inventory of PON equipment, ONT’s and locations through GIS and inventory systems
• Performs administrative duties to maintain the City of Griffin fiber optic network
• Assists in compiling support documentation and standard operating procedures.