Applications Accepted From: ALL PERSONS INTERESTED
Posting Number: 27785
Division: Regulatory Permitting
Reporting Location: 1002 Washington Ave
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides direct customer service by phone, email and in person related to various vehicle for hire permits. Researches, analyzes, and resolves customers’ problems and inquiries as related to vehicle for hire issues or concerns. Performs data entry tasks in accordance with Vehicle for Hire Section data entry procedures. Performs general clerical functions including copying, scanning, and filing. Performs other duties as assigned. The candidate should have strong inter-personal skills, be able to articulate departmental policies and have a proven track record in basic administrative skills.
WORKING CONDITIONS
The position is physically comfortable, with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service related experience is required.
Substitution: An Associate’s degree may be substituted for the experience requirement
LICENSE REQUIREMENTS
None
PREFERENCES
Preferences will be given to those applicants with demonstrated experience in customer service; experience processing permits and licenses.
Bilingual – English/Spanish
Must be available to work occasional weekends and evenings.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
Bilingual Skills Test – Spanish (if bilingual candidate)
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832/393-7238.
If you need special services or accommodations, please call (832/393-7238) TTY 7-1-1.
If you need login assistance or technical support, please call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.
EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include:• Medical• Dental• Vision• Wellness• Life insurance• Long-term disability• Retirement pension• 457 deferred compensation plan• Employee Assistance Program• 10 days of vacation each year• 10 city holidays, plus one floating holiday• Flexible schedules• Professional development opportunities• Transportation/parking plan• Section 125 pretax deductions• Dependent Care Reimbursement Plan• Healthcare Flexible Spending AccountFor plan details, visit http://www.houstontx.gov/hr/benefits.html
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