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POSITION OVERVIEW
Accepting Applications From: All Persons Interested
Division: COVID-19 Response
Section: Immunizations
Reporting Location: Various
Workdays & Hours: Mon – Fri, 8:00 AM – 5:00 PM* Subject to Change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Health & Human Services Department (HHD) is seeking a Customer Service Representative III who uses knowledge and problem-solving techniques to provide general information and customer assistance to internal and external customers.
The responsibilities are as follows:
Conducts educational training to groups/individuals regarding COVID-19
Presentations to community members; engaging Community based organizations regarding vaccine confidence; and supporting immunization related activities in vulnerable communities
Conducts immunization events to reduce access and equity disparities among vulnerable at-risk communities
Conducts and documents assessments of immunization records in public and private sector facilities
Gathers and collects information to generate reports, activity logs, etc.
Conducts and documents outreach activities, i.e. introductory site visits to providers and daycare staff
Participates in health fairs and community events as needed and requested
Other duties, as assigned
WORKING CONDITIONS
The position is physically comfortable, the individual has discretion about walking, standing, etc
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Three (3) years of administrative or customer service related experience are required.
Substitutions: Associate’s degree may be substituted for up to two (2) years of experience. Bachelors Degree may be substituted for the years of experience.
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
The selection process will involve application review and/or interview.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 16
SALARY INFORMATION
GRANT FUND POSITION
Grants & Special Funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4632.
If you need special services or accommodations, call (832-393-4632). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.