CITY OF LEON VALLEY Hiring for Receptionist/Administration Assistant at San Antonio, TX Full Time

CITY OF LEON VALLEY

JOB DESCRIPTION

JOB TITLE: Receptionist/Administrative Assistant

DEPARTMENT: Administration

FLSA STATUS: Non Exempt

EFFECTIVE DATE: May 4, 2022

JOB SUMMARY:

Under the direction of the Assistant Finance Director, this position is responsible for answering, logging calls, and directing all incoming City calls. Provides general information and assistance to the public; assist with completing police open record request, park rentals, payment processing, performs routine office support functions, including word processing and filing; and performs related duties as assigned.

ESSENTIAL JOB FUNCTIONS:
Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.

Provide administrative support to all a variety of Departments requiring considerable discretion, and confidentiality;

Will be responsible for park reservations;

Will be responsible for providing the swimming pool wrist bands and receiving registration forms;

Will be responsible for providing incident offensive reports or accident reports to the general public;

Provide excellent customer service to all City Hall visitors, City officials, employees, and all employment applicants, by answering questions which require knowledge of the City’s policies and procedures and providing direction as appropriate;

Prepare correspondence and reports, forms, and charts on occasion;

Promptly, discreetly screen and route incoming telephone calls through multi-line console with in/out-going calls in a courteous and professional manner and take accurate and legible phone and verbal messages;

Track meeting reservation calendars, and provides support, as needed, for various internal and external meetings;

Assist with taking and processing payments;

Assist with the Park reservations’ program to include providing information on park facility availability, handling reservations at the City Hall counter, tracking reservations, and processing requests for use of park facilities with other city departments;

Provide follow-up on incoming city calls/concerns to ensure that customers needs have been met;

Must use a multi-line telephone, answers and appropriately routes all incoming calls on the city’s general line;

In accordance with City policies and practices and management direction, provides general information regarding City functions and responds to routine inquiries or complaints from customers and the public;

Refers non-routine, sensitive and /or complex requests for information and other inquiries or complaints to appropriate staff;

Communicate effectively with the public, supervisors, and other City employees in a pleasant, efficient manner, regarding dissemination of information on a daily basis;

Prepare and complete all reports and paperwork promptly, legibly, accurately, neatly, and with correct grammar and spelling;

Demonstrate pleasant, courteous, and efficient interactions with the general public, City employees and Department Staff;

Sit for extended periods of time writing reports, correspondences on the computers;

Use tact, diplomacy and discretion as required;

Read, write, and converse fluently in English;

Work a flexible schedule, to include evenings hours, weekends, and holidays;

Must have the ability to attend work regularly and predictably;

Must have the ability to perform the normal interactive functions of the job, and to withstand the normal stresses of the workplace; and

Read, write and understand written instructions, reports, documents;

Excellent professional customer service skills to include discretion, courtesy, and patience;

Must possess a working knowledge of general office equipment, procedures, and operations;

Must not pose a threat to the health and safety of self or others;

Must be able to work closely with others as part of a team.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Antonio, TX 78238: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location