City of Lubbock Hiring for Lead Airport Operations Dispatcher at Lubbock, TX Full Time

Supervises staff of operations dispatchers. Works as dispatcher on an assigned shift at Lubbock International Airport’s centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as focal point and coordinating agent for all personnel assigned to, and interacting with airport staff. Responds to routine and emergency situations that occur or impact the airport operation. Responsible for scheduling and training, including the preparation and maintenance of all on-going dispatcher training programs.

Essential Functions

• Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Law Enforcement Agencies, Airport Operations, Maintenance, and Airport Fire and Rescue. Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system;
• Perform as a working supervisor for operations dispatcher staff, including scheduling and handling personnel issues;
• Research, develop, and conduct training related to dispatch operations at LIA, including development of any individual remedial training. Maintain all training documentation;
• Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (Airport Rescue and Fire Fighting, Air Traffic Control Tower, emergency response organizations), and general public;
• Document airport operational activities manually and electronically, for both emergency and routine activities;
• Perform building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards;
• Review documentation, conduct appropriate level of training, and issue appropriate security badges in accordance with TSA Part 1542 requirements for all airport staff and tenants;
• Coordinate maintenance information and requests from airport tenants;
• Make fast, accurate decisions which affect other public safety services and citizens;
• Monitor security system in compliance with TSA 1542; monitor alarm systems, closed circuit television monitors, radio scanners for incidents requiring police attention, and monitor the fire suppression system;
• Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, the ATCT and other airport divisions in accordance with Federal Aviation Regulation Part 139;
• Act as the central coordination and communications center during airfield emergencies;
• Maintain accurate and complete log book entries and manual records of airport events;
• Enter and update the notification system for service, for police, emergency medical service, fire, operations personnel, building maintenance, operations technicians, etc. into a computerized log;
• Cover the Airport Dispatch schedule as needed and other duties as assigned;
• Perform related duties as required.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year of college coursework and two years of experience in a customer service environment and/or radio/police dispatching experience; or any combination of relevant education and experience which provides the following:

TCOLE Telecommunications Operator License preferred or the ability to obtain within one year of employment

Knowledge and Abilities

Ability to

• React calmly in emergency situations;
• Monitor a number of simultaneous events and pending requests;
• Deal calmly with callers and determine the nature of service required for emergency and non-emergency matters;
• Use a variety of sources to obtain necessary information;
• Operate computers and software;
• Understand written documentation and translate this information into materials for employee guidance and instruction;
• Work cooperatively with others;
• Learn and understand TSA, FAA and civilian mandated materials;
• Assimilate information from a variety of sources, evaluate the material and situation, and articulate the information with clarity to other parties;
• Understand the operation of a large municipal airport;
• Communicate effectively with others.

Physical Requirements

• Continuously sit during shift
• Frequently lift up to 10 pounds
• Occasionally lift up to 25 pounds
• Flex upper trunk forward at the waist and partially flex at the knees
• Push and pull objects towards and away from oneself
• Place arms above, at or below shoulder height