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Job Description
Classification Title
Dispatcher – Lead
Job Code
TBD
FLSA Status
Non-Exempt
Pay Grade
130
Date Revised
07/25/2023
General Summary
The City of Maricopa is currently seeking qualified individuals within our Dispatch Center interested in joining our team as a Dispatcher Lead. The Maricopa Communications Center is open 24 hours a day, 365 days per year. Candidates must be flexible and willing to work various schedules. Shifts will be determined by dispatch level of position and based on City and Department needs.
Essential Duties & Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Provide leadership and guidance across all shifts to Dispatch personnel.
Train assigned employees in their areas of work including call-taking, emergency dispatch methods, procedures, and techniques.
Assist Supervisors and Manager with short-term coverage notifications to staff and callouts.
Provide a variety of staff and administrative assistance related to the dispatch center; work with supervisory and management staff to resolve issues related to dispatch; perform special projects as assigned including ASSO, Validations, Recordings, and other duties as assigned.
Perform the full range of Dispatcher duties; receive, classify, and prioritize all incoming calls to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and internal customers requesting service or information; operate a variety of public safety communications equipment, including, but not limited to 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
Mentor Dispatchers through example and performance. Assist with the more difficult work and coordination of personnel in high stress situations, while maintaining composure and providing leadership to less experienced personnel.
Identify and assist with providing remedial training needs.
Mastery of all essential duties and responsibilities listed in the Dispatcher job description.
Other duties as assigned.
Minimum Entrance Qualifications
Education and Experience
High School diploma or GED equivalency.
Three (3) years of experience as a Dispatcher, not agency specific. Exceptions may be made based on department need and recommendation of Supervisor.
[]{#_GoBack}No discipline resulting in a suspension or demotion within the past twelve (12) months.
Thorough knowledge of the policies and procedures of the City of Maricopa Dispatch Center and ability to make decisions using past experiences and common sense or ability to learn within 6 months of hire.
Knowledge Of
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Basic telephone etiquette
Public relations techniques
State statutes relating to criminal codes and traffic laws, Communications Department Operations Orders, and Maricopa City Codes.
Departmental policies, procedures, and general orders
Community resources to provide to citizen callers.
Skill In
Communicating clearly, concisely, and effectively both orally and in writing.
Effective decision-making and pro
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