JOB INFORMATION
Job Title: Part Time Communications Operator
Civil Service: No
Department: Marion Public Safety Communications
Bargaining Unit: No
Reports to Position: Communications Manager
Pay Grade: Part Time- $24.62 per hour
Location: Police/Fire Department(s)
Overtime Status: N/a
FLSA Status: Non-Exempt
JOB SUMMARY
Provide a brief description as to the primary purpose of this job (no more than three to five sentences):
This is a non-management position within the Public Safety Communications Center of the police department. A Part-Time Communications Operator serves the community by answering emergency and routine calls via phone, radio, or other devices and gathers essential information from callers; enters the call information into the computer-aided dispatch (CAD) system and dispatches the appropriate first responders to the scene as needed. The operator provides dispatch and communication support services for police, fire, EMS, and can require the coordination of other related service agencies during joint events. Work is performed in accordance with federal and state laws as well as departmental regulations, policies, and routines.
ESSENTIAL JOB DUTIES/WORK PERFORMED
List essential job functions that comprise the job; describe in terms of actions (verbs) and desired outcomes in order of most important first:
o Accurately interpret, condense, and prioritize information relevant to the call; select proper call type responses.
o Keep callers on the phone if necessary, in order to provide responders with the most current information to handle the call safely and efficiently.
o Ask vital questions and provide pre-arrival instructions for emergency personnel.
o Transfer or relay calls, individuals or information to officers or other members of the department or make secondary party calls to others as needed or requested. (ie: gas, electric, water, etc.)
o Monitor multiple radio channels and talk groups and understand their functions.
o Dispatch calls to correct law enforcement, fire or medical personnel via the radio equipment, monitoring all radio traffic, keeping them updated with accurate information.
REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS
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ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS
QUALIFICATIONS
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WORKING CONDITIONS
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REQUIRED BACKGROUND CHECKS
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