EXAMPLE OF DUTIES
Essential Duties and Responsibilities: Recommends and ensures compliance with information technology policies and procedures in regards to all aspects of computing, telecommunications and networks. Responsible for the successful operation of all networking hardware devices, server infrastructure and office applications. Protects and maintains the integrity of the City’s data resources through storage management and backup and recovery procedures. Maintains detailed, up to date documentation of system configurations, network topologies, management procedures and vendor support contacts Assists with the operation and security of the City’s VOIP telecommunication system which includes voice mail and advanced phone features. Proactively monitors the network and servers for performance issues, hardware failures and unwanted intrusions. Performs a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment. Manages network software and hardware licensing and support contracts and vendor relationships to include managing the Police Department Body Worn Camera Program and associated systems. Performs scheduled audits of infrastructure devices for asset tracking and retention schedule compliance. Perform help desk requests in a tier III capacity and assist with tier I & tier II support as needed. Assists in the Public Records Request process and provides information in accordance with respective departmental policies and public disclosure and privacy act requirements. Maintains communications with officers and provides information and data when requested. Appears in court to present evidence and testifies against persons accused of crimes. Obtains and maintains Access certification at appropriate level, pursuant to regulations. Perform other related duties as assigned. Required Skills: Experience with: VMware virtualization solutions including vSphere ESXi, vSphere vMotion and VMware View.Cisco networking hardware and advanced routing protocols including QoS, BGP, and EIGRP.Storage Area Network technology including both hardware and virtualization based.Cisco Unified Communications Manager, Presence and Unity plus 3rd party paging relay.2012 – 2019 Microsoft Server Operating Systems and Microsoft applications including but not limited to SQL, Exchange, IIS and SharePoint. Administration of Office 365, Azure Active Directory and cloud-based Microsoft Security and Applications.Perimeter firewall configuration and monitoring.Web security appliance or edge filtering device configuration and monitoring.Backup and replication software for virtualized environments.Advanced Active Directory skills including GPO, Domain Trust Relationships and PowerShell Scripting. Additional Skills and Abilities: Knowledge of: Working with compliance requirements including FIPS, HIPAA and CJIS.Enterprise based Anti-Virus/Anti-Malware solutions with advanced end user control interfaces.Layer 3 switching, VLAN routing, network traffic shaping and throttling.Enterprise class VPN solutions including Cisco and other SSL products.Working with an enterprise based ERP solution, currently EDEN.Geographic Information Systems, specifically ESRI.Computer audio and video forensics software Ability to: Explain technical concepts and procedures to non-technical users. Create or maintain infrastructure documents showing interconnectivity and/or operational flow. Handle multiple jobs at one time and to work under pressure. Maintain and deal with confidential material.Communicate effectively both orally and in writing with individualsWork flexible shift and eveningsPass the background check for this position Working Conditions: Weekend work required for this position. The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. This work is performed in an office environment. The employee may be required to sit at a computer work station for extended periods of time. The employee may be required to lift computer and office equipment possibly up to 50 pounds.Employees must be able to perform multiple work tasks at the same time, perform well with frequent interruptions, and tolerate a fairly high level of stress.
MINIMUM QUALIFICATIONS
Minimum Educational and Experience Qualifications: Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be: Education: Bachelor’s degree from an accredited college in computer science or a closely related field.Microsoft, Cisco and Security certifications preferredExperience: Five years’ experience supporting, implementing and administering network computer systems utilizing server and data communication operating systems in Windows, TCP/IP and Cisco environments. Experience working with or for a law enforcement agency is desirable. License and Certificate Requirements: Washington State driver’s license.Access certification Other Requirements: Due to the level of security access required for this position, applicant will be required to pass a Police Department Background Investigation and fingerprinting.
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