Log In
Sign Up
Department Information, Job Summary and Essential Job Functions
NOTE: The normal starting salary for this position is $17.48/hourly. A higher salary may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.
NOTE: The Oklahoma City Police Department’s Body Art/Visible Tattoo Policy is available at the following link: https://joinokcpd.com/tattoo-policy. Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy.
Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered.
This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.
This job is located in the 911 Communications Center with the City of Oklahoma City Police Department and is under the direction of an immediate supervisor. However, an eligibility list will be established or supplemented for filling future vacancies in the department, per provisions of the AFSCME collective bargaining agreement. The 911 Call Taker serves as the telephone communication link between the calling party and units in the field. Essential job functions include: accurately and efficiently receiving and transmitting information via telephone and through the Computer-Aided Dispatch (CAD) Network; input and/or retrieval of information concerning emergency and non-emergency situations; recording information obtained from callers by typing information into the computer via computer terminal and keyboard; routing calls to appropriate dispatch consoles; and monitoring calls to ensure dispatch of support agencies. The work is reviewed through continual visual observation by the supervisor.
VETERANS PREFERENCE
Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard and Reserve Forces who are not currently employed full-time by the City of Oklahoma City shall receive five (5) points added to the passing score on an initial selection process. Qualified applicants must upload or submit a copy of their DD Form 214 or NGB Form 22 indicating discharge type/character of service at the time of application.
Job Requirements
Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
Skill in verbal communications utilizing tact and diplomacy.
Skill in recording information accurately.
Skill in typing at a minimum of 35 accurate words per minute.
Skill in operating two-way radios and multi-line telephone systems.
Skill in making quick and accurate decisions.
Ability to remain calm in emergency situations.
Willingness to maintain confidentiality.
Working Conditions and Physical Requirements
WORKING CONDITIONS
Inside at all times in a climate-controlled environment where temperature remains between 60 degrees and 70 degrees Fahrenheit.
Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards and climate control equipment.
Subject to frequent stress from high activity levels and the nature of calls received.
Required to work shifts including nights, weekends, and holidays.
Subject to shift assignment changes.
Subject to 24-hour emergency call.
NOTE: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department.
PHYSICAL REQUIREMENTS
Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc.
Near vision enough to read a computer screen and written communication such as memos, operations procedures and instructions from supervisors.
Hearing and speech enough to communicate clearly and distinctly by telephone, radio and in person in a semi-noisy environment created by other dispatchers, equipment, etc.
Subject to sitting, telephone usage, etc., for prolonged periods of time.
Other Notes
NOTE: Civilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment.
NOTE: An eligibility list will be established from this posting consisting of applicants who receive a score of 70 percent or better. Multiple selection procedures may be utilized; a minimum of 70 percent or better will be required on each; and the results of multiple selection procedures will be equally weighted. The eligibility list will be in effect for 180 days from the date of the final selection procedure and will be used to fill future vacancies.
NOTE: This position requires documentation of typing 35 accurate words per minute on a 5-minute timed test. At the time of application, a written document verifying typing skill of 35 accurate words per minute on a 5-minute timed within the past 12 months from a recognized employment agency or placement office, etc. must be submitted. Your typing test results must be attached when you submit your application. Online typing tests are not accepted. Typing scores are subject to verification. The City of Oklahoma City Talent Acquisition team administers typing tests by appointment only, Monday through Friday, 9:00 a.m. to 4:00 p.m. Please contact the Talent Acquisition team at (405) 297-2530 to schedule a typing test.
NOTE: City employees are required to receive pay electronically, either via direct deposit or pay card.
NOTE: Full-time employees on the Interdepartmental lateral transfer/voluntary demotion list who are interested in this position must submit an application through the standard process.
NOTE TO FORMER EMPLOYEES: To participate in any selection process, former employees must be eligible for rehire. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division.
NOTE: Upon a conditional offer and acceptance of employment, the City of Oklahoma City will conduct a background investigation/verification. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.
NOTE: Applicants will be provided a copy of the City of Oklahoma City’s Drug and Alcohol Testing Policy upon conditional offer and acceptance of the position and prior to being directed for a health screen/physical examination and drug test.
NOTE: Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.
AN EQUAL OPPORTUNITY EMPLOYER
If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530.
The City of Oklahoma City is an equal opportunity employer and values diversity and inclusion.
The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.
