City of Rock Hill Hiring for Telecommunications Operator I Job at Rock Hill, SC Full Time

Position: Telecommunications Operator I
Salary: Starting Salary $36,691 Per Year
Position Type: Full Time
Close Date: Until Filled

Minimum Training & Experience
High school graduate or GED equivalent with experience operating emergency telecommunications equipment, radio transmitting equipment, or telephone switchboard. Ability to obtain Telecommunications Certification in a specified period of time. The equivalent combination of education, training and related work experience may be considered.

Desirable Knowledge, Skills, & Abilities

• Knowledge of operating procedures for dispatching emergency and safety services.
• Knowledge of the names and locations of the streets and principle buildings in the city.
• Knowledge of fire, police, rescue, and other appropriate organizations’ operations.
• Ability to operate computer equipment.
• Ability to react quickly, calmly, and effectively under emergency conditions.
• Ability to speak clearly and concisely with a well-modulated voice.
• Ability to write legibly, maintain logs, records, and perform routine clerical work.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.

Essential Job Functions

• This position requires specialized work with telecommunications equipment to receive and transmit information. Work requires fast, effective processing of information and the performance of related clerical duties.
• Receives calls from the general public requesting emergency or safety services.
• Dispatches appropriate public safety units and assists in obtaining additional information and locating streets and addresses.
• Coordinates activities between various public safety agencies. Receives radio/telephone calls from field units, transmits messages via radio, telephone, or computer and makes inquiries to obtain information or service of other agencies.
• Maintains radio contact with public safety units that are on call. Keeps continuous record of status of units in and out of service and on cases.
• Performs all other duties as may be assigned to meet organizational needs.

Additional Notes
Shift Work Required